Hertz

General Responsibilities: The successful person needs to be available to start on the 28th May 2012. Job purpose Under the direction of the Manager, this position has responsibility for timely and accurate processing of candidate data/information using the Applicant Tracking System, assurance of proper records retention and file maintenance. The function of this role is to answer questions from European candidates in relation to their applications for roles within the Hertz organisation, be responsible for handling day to day Regional Recruitment Center activities, such as incoming call/query response, maintenance of confidential files and achievement of established Service Level Agreements & Key Performance Indicators. Additionally, they will be responsible for ensuring a continuous focus on timeliness, accuracy, efficiency, effectiveness, customer service and quality. The Administrator will gain an appropriate knowledge of the Applicant Tracking System and the relevant recruitment policies, practices, procedures and services at all times and will handle administrative duties and special assignments as assigned. Key-result areas Receiving and tracking to completion all enquiries using the tracking system, while determining the most effective method of resolution. Ensuring all incoming queries are answered and outbound calls placed as required, with "customer satisfaction" being the overall primary objective to warrant the provision of accurate and helpful information to answer questions regarding Recruitment Center transactions, policies, procedures, etc. Responding in a timely manner to customer enquiries and issues received through various mediums utilizing knowledge base and case management tools to assist customers in completing their human resource transactions, in accordance with call/service centre standards. Maintaining an appropriate knowledge level of European HR and Recruitment policies, practices, procedures and services at all times. Direct, escalate issues that cannot be resolved up-front to the appropriate person, group or department to certify resolution of the issue and respond in a timely and accurate manner. Maintaining electronic and physical records in accordance with records retention policies and departmental policy and procedure. Organizing, maintaining, archiving of all relevant recruitment documentation. Assisting in the creation of a Virtual File Room, inclusive of file scanning, retrieval and provision to requestors, based on assigned security standards Assist with our invoicing system and budget procedures. Ensure strict adherence to the organization's confidentiality policy. Ensuring records are catalogued correctly and meet audit and legal requirements and in accordance with established document management standards. Meeting or exceeding established departmental performance measurements including quality, customer satisfaction, and productivity as established by management Handling administrative duties and special assignments related to departmental and Recruiter needs. Displaying co-operative teamwork, communication and focus on continuous learning through self-development by attending internal training classes to ensure added value to the team. Maintenance of the applicant tracking system, standard operating procedures and reporting suite. Develop European Source Directory with college, government / non profit organization like EURES, ANPE, FAS etc. Support preparation for college and recruitment events throughout Europe. Completion of ad hoc duties and projects when necessary. Mandatory Requirements: Educational Background Educational level typically acquired through completion of high school or equivalent. Secondary level studies or equivalent. Professional Experience Typically one year of experience in a busy office environment and administration background preferred. Knowledge Knowledge of proper customer relationship/customer service practices Knowledge of various computer software applications Knowledge of general human resource practices preferred Good level of proficiency operating desktop applications Ability to recognize, research and resolve basic and complex escalated issues Skills Strong communication and interpersonal skills Strong time management and organisational skills High level of focus and attention to detail and accuracy in a repetitive environment Ability to handle high volume of queries while maintaining a positive attitude Ability to work in a highly structured, measurement-oriented environment Ability to utilise a keyboard effectively and efficiently, as required for the work Ability to navigate through multiple computer applications including the worldwide web Ability to deal with difficult customers Ability to multi-task in a high volume setting Exhibit knowledge of firm recruiting policy, procedures, and databases Portray administrative and documentation s kills, detail-orientation, and a proficiency with reporting tools and databases Language Fluency in English written and verbal required Fluency in one or more of the following languages essential: German, French, Italian, Spanish & Dutch, written and verbal

General Responsibilities: Job purpose The Recruiter role requires a proven track record in recruiting and/or sales. The function of this role is to identify qualified candidates and manage the process from position approval through to successful integration into Hertz. The Recruiter implements strategies to source qualified; diverse and direct candidates to meet position requirements from internal, external, and/or referral candidate pools. In addition, the Recruiter manages the recruitment process and ensures compliance with government regulations regarding employment. Key-result areas Validate correct data for each new requisition including approval hierarchy. Monitor draft requisitions through the approval process. Oversee e-recruitment systems and other recruitment related systems. Serve as a primary source of staffing and recruitment strategy advice, consultation, and education to line management on recruitment best practice. Accept each new requisition, confirm receipt with Hiring Manager and begin recruiting process. Assist Hiring Manager to compose/edit job descriptions through initial intake meetings. Function as primary point of contact and coordinate appropriately with all parties involved in process i.e., hiring managers, HR, compensation, relocation etc. Build relationships in the French market and work closely with Hiring Managers to help determine sourcing strategy, obtain position requirements and compensation, ensure that job descriptions are updated and discuss job behavioural profile. Post jobs on required internal and external sites as well as recommend programs such as Employee Referral to increase the sourcing pool of candidates. Coordinate and manage all required pre-screenings and testing and schedule/coordinate all hiring manager interviews, including: Complete telephone screen and coordinate required subsequent interviews. For non-pipeline requisitions provide a minimum of 3-5 candidates for Hiring Managers consideration. Coordinate all interviews for hiring managers and interview teams Ensure appropriate assessment tools are utilized and monitor consistent evaluation of results Manage the final steps in the hiring process Coordinate formulation and delivery of salary quote Extend all employment offers Facilitate communication with successful candidates. Provide appropriate communication to unsuccessful candidates. Disposition candidates and close requisitions in applicant tracking system. Validate start date and communicate with candidate and hiring manager On-boarding: Co-ordinate new hire information with the Human Resources Employee Care Centre Co-ordinate new hire orientation training dates with line management, training and candidate. Must be able to carry out additional duties and responsibilities as assigned. Mandatory Requirements: Educational Background The ideal candidate has a degree in Human Resource Management or in a relevant related domain; a business degree, e.g. BA, or strong industry experience would be a strong asset. Selection tool accreditation in level A and/or B highly desirable. Professional Experience A proven track record (minimum of 2-3 years experience) in a fast paced recruitment or sales/customer focus environment within a global organization. Strong experience in supporting European markets with knowledge of local sourcing channels and legislation an advantage. A commercial recruitment background and up to date with latest trends in the recruitment industry. Knowledge Fluency in German & a second European Language preferable Expert knowledge in sourcing methodologies with a proven track record of direct sourcing and cost saving methods of obtaining candidates. Relevant technical knowledge of Applicant Tracking Systems. Experience in the use, analysis and feedback of assessment tools. Demonstrate knowledge of recruitment and selection techniques and methodologies, employment legislation in the relevant geographic location. guidelines , Display knowledge of principles and procedures for recruitment, selection, training, compensation and benefits, labour relations and negotiation, and Recruitment / HR information systems Exhibit knowledge of hiring practices, behavioural-based interview and assessment techniques, tracking processes for applicants and open positions, and recruiting metrics Portray administrative and documentation skills, detail-orientation, and a proficiency with reporting tools and databases Skills Demonstrate excellent interviewing skills with strong written and oral communication skills Strong selling, consultative selling and client relationship management skills. Excellent interpersonal, communication and networking skills. Demonstrates resourcefulness, insightful judgement and good analytical skills Exceptional organizational and planning skills with a proven track record in co-ordinating complex projects. Displays good business acumen. Ability to manage and effectively operate within a matrix organization. Customer service oriented. Proactively identify potential issues and provide resolutions Competencies Primary Effective Communication Drives Collaboration Builds Talent Demonstrates Initiative Process Excellence Passion for Customer Service and Stakeholder Success Agility and Adaptability Trust and Integrity Drives Execution Thought Leadership Personality traits Target Driven Self Motivated Creative & Resourceful Sales Focused

General Responsibilities: Our European Service Centre is located in Swords, Co Dublin, only 15 km from Dublins City Centre. The Service Centre is the hub of our Customer Contact Centre, Accounts and Administration Operations. We employ approximately 900 people from 29 different countries who have all made the right choice. If you want to gain some valuable experience in a lively and multi-cultural environment and learn more about HR and Recruitment supporting our busy European Recruitment Team then this might be just the perfect opportunity for you! We are looking for a German-speaking Student or Graduate to join us as a Recruitment Administrator/Work Experience (m/f) for a minimum of 6 months starting mid June/beginning of July. Some of the tasks include Organizing, maintaining, archiving of all relevant recruitment documentation. Assist with our invoicing system and budget procedures. Ensure strict adherence to the organization's confidentiality policy. Meeting or exceeding established departmental performance measurements including quality, customer satisfaction, and productivity as established by management Handling administrative duties and special assignments related to departmental and Recruiter needs. Displaying co-operative teamwork, communication and focus on continuous learning through self-development to ensure added value to the team. Maintenance of the applicant tracking system, standard operating procedures and reporting suite. Assist in developing European Source Directory with college, government/non profit organization like EURES, ANPE, FAS etc. Support preparation for college and recruitment events throughout Europe. Completion of ad hoc duties and projects when necessary. Mandatory Requirements: Educational Background Educational level typically acquired through completion of high school or equivalent. Secondary level studies or equivalent. Professional Experience Previous administration/HR experience preferred. Knowledge Knowledge of general human resource practices preferred Ability to recognize, research and resolve basic and complex issues Good IT skills Fluency in German and English (written & verbal) Skills Good Communication and interpersonal skills Strong time management and organisational skills Ability to multi-task in a high volume setting Portray administrative and documentation skills, detail-orientation, and a proficiency with reporting tools and databases

General Responsibilities: This position will be part of a team delivering key IT Infrastructure projects aligned with European Business strategy, within agreed parameters of time and cost. Work on day to day operations and key infrastructure projects and responsible for project delivery, team coordination, service management and quality improvement. Implement existing and new IT technologies/developments which fit and add value to the European Business and Global IT strategy. Ensure that service levels are maintained and continually approved and problems with day-to-day delivery of services are minimized. Working as part of the European IT team to deliver the appropriate system architecture and infrastructure solutions to meet agreed business requirements. Maintain the European IT infrastructure/ applications by reviewing and monitoring performance capacity. Maintain a service management attitude, promoting best practice throughout the IT team. Ensure Service Level Commitments are met and improvement opportunities are implemented. Maintain mission critical systems / IT infrastructure at all times. Managing own competing priorities and dependencies, liaise with European IT Technical Partner to ensure optimum usage of all resources. Provide schedules, time estimates, and detailed project plans for all deliverables, including risk assessments and opportunities. Track project milestones, identify problem areas before they impact the project and coordinate corrective actions and establishing escalation procedures. Provide regular communication of progress as required. Carry out a post implementation review of all projects to ensure that original goals / requirements are being met. Ensure self development plans are followed and training attended, when scheduled. Coach new or less experienced members of staff to ensure IT/ business expectations are met on a consistent basis. Ensure compliance with policies and standards. Promote existing and emerging technologies, to provide input on guidelines and roadmaps for future IT infrastructure developments. Contribute to the smooth operation of the IT function in Europe. Mandatory Requirements: Knowledge: Experience in working on a diverse portfolio of projects. Knowledge of best practice relating to ICT delivery & management and awareness of an ITIL framework. knowledge / experience of third party supplier / vendor management. Knowledge and experience of quality management principles and processes. Knowledge of technical terminology in both native and English language. Following Experience Required: 5+ years Windows Server Administration Experience (Server 2003/2008) Active Directory Administration design, implementation, upgrades Advanced knowledge of Microsoft Networking Services - DNS, DHCP, WINS, TCP/IP, SMTP, NTP, HTTP and routing. Antivirus, Patch Management and Network Access Control Server Virtualisation - VMWare ESX, VSphere, VCentre Virtual Desktop Experience preferable - VMware View, VMWare Thinapp Excellent troubleshooting skills MCSE / MCITP / VCP one of these qualifications essential Following experience advantage: Microsoft System Centre - SCOM, SCCM Sharepoint Administration Commvault backup environment Scripting experience of Power Shell or VBScript. Advanced knowledge of MS clustering practices SQL Server Skills: Ability to identify problems, make decisions, create solutions and take actions. Highly self motivated and directed with an attention to detail and strong customer service focus. Ability to work under pressure, managing multiple projects to strict deadlines within a highly demanding technical environment. Flexible approach to travel within the European IT CoE as a member of the IT European virtual team. Excellent Organisational skills. Competencies: Customer Service Orientation, Drive and Initiative, Technical and professional knowledge, Teamwork, Energy, Continuous improvement, Communication, Results orientated.

Responsible for handling day to day Member Care Centre (MCC) activities, including but not limited to incoming calls & emails. Maintenance of confidential Connect Member files, achievement of established Service Level & Key Performance Indicators & maintaining continuous focus on timeliness, accuracy, efficiency, effectiveness, customer service and quality. Maintain an appropriate knowledge of where to find MCC policies, practices, procedures and services. Advise Team Leader of unclear or absence of information in the MCC database. Handle administrative duties and special assignments as assigned. Key-result areas - Connect Enrollment process the enrollment of all new Connect by Hertz members in accordance with the Countries laws & guidelines. Reservations supporting customer through the on-line reservation process Ensuring that all incoming calls are answered and outbound calls placed as required with customer satisfaction being the overall primary objective to warrant the provision of accurate and helpful information to answer questions regarding any queries in relation to Connect product & services Email handling responding to customer emails with general information on the product on services with the agreed service level agreement Alert Management providing operational support to customer during the rental process ensuring the most effective method of resolution Liaising with the Country Operations team to keep them updated on any customer/system/vehicle issues. Ensure all Member Profiles are updated with accurate Information. Invoicing dealing with and resolving any customer invoice issues Meeting or exceeding established departmental performance measurements including quality, customer satisfaction & productivity as established by managemen Displaying co-operative teamwork, communication and focus on continuous learning through self development through coaching and attending internal training courses to ensure added value to the team. Responsibility for compliance to & adherence of all SOX related requirements. General Adhoc projects that maybe assigned by Team Leader. To be fully conversant with the Hertz Mission Vision & Values and seek to fulfil them and promote them in day-to-day activities. Mandatory Requirements: Professional Experience: Sales and or customer service experience Skills: Must possess effective communication skills, both written and verbal (including professional telephone manner) Fluency in English essential. PC skills Evidence of exhibiting excellent customer service skills. Interested in working with different systems Must be able to work under pressure with minimum supervision A high level of organizational skills and attention to detail. Competencies: Adaptability Communication Customer Services orientation Impact Assertive Specific/Attention to detail Multi-Tasking Teamwork Integrity

General Responsibilities: Full time vacancy is based in Hertz Europe Service Centre, Swords Business Park, County Dublin. As 2nd Level support you be one of a team of 4 responsible for supporting desktop services for around 900 internal Hertz employees. Some shift work will be required to cover the 8am-6pm support hours. An understanding and appreciation for customer service is key to this role. A qualification or experience working with ITIL best practice is also desirable. Job purpose Maintain and enhance computing and telecommunication environments to ensure a secure platform for company business processes and requirements. Key-result areas Diagnose & resolve PC, printer and telecoms related problems Resolve or call out the appropriate vendor for timely resolution Provide local project management resource to local MIS team Provide first and second level support to all departments for PC and Voice hardware/ software and application related issues Assist in the assessment of new Help Desk operational standards and procedures Provide a patient approach to problem solving Manage MIS Intranet site to ensure FAQ information is up-to-date Investigate and resolve customer issues via first line customer contact in a timely and efficient manner within a multinational client base of non technical users in a call centre environment Open and update document incident information within the Call Tracking System Provide proper problem escalation and follow up to provide excellent Customer Service and ensure Customer satisfaction Provide second level desk-top and remote support to extensive customer base Ability to perform in a challenging and demanding environment Provide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. LANDesk and Knowledge base articles) Effective liaison with third party vendors and resources Keeping abreast of technological advances within own area of expertise Collaborate with team members on knowledge transfer, support policies, procedures and standards Mandatory Requirements: Professional Experience Minimum of 1 years working experience with PC operating systems (XP, 2000, NT) Minimum of 1 years working experience with PC software applications (MS Office, Lotus Notes, IBM Personal Communications) Working experience with PC network configuration & support Working experience of Symantec Anti-virus, O/S Patches etc. Working experience with client/server configurations is desirable Working experience of Remote Control tools i.e. Landesk desirable Previous experience providing technical support over the phone advantageous Skills Team Player and willingness to learn Competencies Primary Judgement/ Problem Solving Customer Service Orientation Initiative/ Innovation Teamwork/Collaboration Attention to Detail Communication Tenacity Technical/ professional knowledge Organisational Awareness

General Responsibilities: Job Summary: Under the direction of the Manager, HR Employee Care Centre, this position has direct responsibility for day to day HR Employee Care Centre activities and processes as they relate to case management, incoming call/issue response and resolution, effective use of resources, and achievement of SLAs/KPIs. The Team Leader also has direct responsibility for employee data/information activities and processing, and assurance of proper records retention, reporting, file management and maintenance. Additionally, the Team Leader is responsible for ensuring a continuous focus on timeliness, accuracy, efficiency, effectiveness, customer service and quality. In this position the Team Lead will be responsible for representing International HR requirements and influencing Global project teams- where relevant project manage implementation of new systems and upgrades. Key Result Areas: Manage the European multilingual HR Employee Care Centre Team (HR ECC) by providing leadership, development and technical support to meet business objectives in an effective and practical manner. Effective hiring, training, mentoring and monitoring team staffing and scheduling to ensure the team has the appropriate level of expertise at all times. Instilling a strong customer focused mindset within the team with a culture of continuous improvement- through coaching, performance management, training and upskilling Managing the HR ECC operations through key operational excellence indicators: to ensure adherence to SLA; reduced throughput time of queries; reduced escalation rate to HR Specialists and improved customer service quality. Communicate same regularly to relevant stakeholders Building strong, effective partnerships, maintaining teamwork and ensuring continuous communication through multiple forms of media with HR COEs, HR Business Partners, etc. where appropriate. To complete the centralization of all remaining HR ECC Tasks from the European countries to Dublin and stabilize work already transitioned. Represent International HR requirements and influence same on Global project teams- where relevant project manage implementation of system upgrades etc Managing the administration, development and enhancement of call centre applications. Maintaining and updating training manuals and intranet content to drive self service for both HR ECC and Hertz Employees Continually evaluating and recommending lean improvement opportunities for work and team processes to achieve performance goals and operational excellence Responsibility for compliance to, and adherence of, all SOX related requirements. Ensure consistent problem solving approach with root cause analysis and corrective action plans in place where relevant, to prevent repeat points of failure in order to achieve performance goals Deliver an exceptional employee experience, while following best practice, internal policies (Local, European and Global), complying with legislation and ensuring consistency across the organization Implement a new customer feedback survey and closed loop process to identify areas of improvement and to ensure ongoing quality of customer service Other duties as assigned by your manager Mandatory Requirements: Experience: Minimum of 3 years of HR and/or Customer Service related experience required Demonstrated ability to work virtually with and influence all operational levels within an organisation from employee to the senior leadership team and to respond to their needs. A successful work history in q multi-cultural environment and a proven ability to operate efficiently and effectively in a rapidly changing environment. Previous comparable supervisory/management experience with a proven track record is essential Education & Training College degree in HR or Business related field required Computer literate and ability to comfortably perform within windows application environment and skilled at MS Office applications Ability to recognize research and resolve basic and complex escalated issues and make recommendations to improve service delivery processes Responsiveness in meeting the demands of diverse and rapidly changing operating environments. Ability to convince in situations without formal authority and to push back when appropriate. Experience and ability to work efficiently in a global business culture and in an international matrix organization. Fluency in written and oral English is a must. Good understanding of the industry, the fundamental business principles and its business drivers. Strong level of proficiency of Oracle preferred Another European language in addition to English eg French/ Italian/ German desirable Competencies: Leadership Relationship Management & Networking Coaching & Performance Management Effective Communication Strategy / Creativity Business & Commercial Analysis, Problem Solving & Decision Making Organisation & Resource Management Continuous Improvement & Expertise Personality traits Drive & Initiative Professionalism & Resilience Tolerance of Ambiguity

General Responsibilities: Business Analyst Project Lead The Business Analysis leader is required to manage a team of Business Analysts to ensure that systems are specified and delivered in a manner designed to ensure maximum benefits to the business. The Business Analysis leader is responsible for the overall quality, the use of formal project management and must ensure that all projects are carried out to Hertz Information Technology standards. This responsibility covers the full life cycle from project initiation & definition, through requirements definition, planning & execution, and implementation/post implementation support. Mandatory Requirements: Educational Background: IT Related Degree Professional Experience: Minimum of 3 years experience working as a Business Analyst Lead on large scale Projects People Management experience Knowledge : Experience in managing a diverse portfolio of projects. Knowledge and experience of Quality Management Principles and Processes. Proven knowledge and experience of third party supplier / vendor management Skills: Ability to identify problems, make decisions, create solutions and take actions. Highly self-motivated and directed with an attention to detail and strong customer service focus. Exceptional communicator, both written and verbal, with the ability to influence others without formal authority. Track record of process improvement and business leadership. Ability to work under pressure, managing multiple assignments to strict deadlines within highly demanding business environment. Excellent Organisation Skills. Competencies: Customer service orientation Drive and Initiative Technical and professional knowledge Teamwork Coaching Continuous improvement Communication Results orientated

General Responsibilities: To ensure that we meet and exceed the expectations of, our most valued customers; Gold Members by means of accurately and timely input of their personal data into Carisma. Support sales and Customer Accounting in the smooth set up of Company Accounts by following correct procedures and ensuring that all requests are credit assessed. Input Gold enrolments and profile updates to Carisma to ensure that Gold Customer data is accurate and up-to-date. Respond to written/email queries from internal and external customers in a professional and timely manner, providing them with excellent customer service. Meet agreed productivity and quality targets for data input and daily functions of the Edit Centre to ensure customer satisfaction. The control of extending credit to companies rests with the Edit Centre, Company Account application procedures must be enforced and data inputted onto Carisma accurately and within agreed time frames. Track any failures in manual and automated processes to ensure that all customer requests for Gold/HCC cards and Company Vouchers are despatched within agreed time frames. Active participation in cross-market activity where identified by your Team Leader. Participate in ad hoc projects as identified by your Team Leader. To feedback any problems to the Team Leader and to participate in the continuous improvement of the Team. Be fully conversant with the Hertz Mission, Vision and Values and seek to fulfil them in our day to day work. Mandatory Requirements: Knowledge: Good keyboard skills. Knowledge of email. Knowledge of Excel and Word is beneficial. Fluent French & English essential. Fluent German desirable Skills: Customer Focused. Adaptability. Highly organised with the ability to prioritise. Ability to work to strict deadlines. Excellent Communication Skills - written and spoken. Competencies: Relationship Management and Team Working. Effective Communication. Business and Customer Orientation. Analysis and Decision Making. Organization and Resource Management.

General Responsibilities: The primary mission of the role is to implement and maintain the supporting systems and tools of the centralized recruitment function at Hertz. Be the leader in driving improvements and continuous improvements of the recruitment technology and processes, within the agreed strategy monitoring SLAs, time and cost. Under the direction of the manager, this position has direct responsibility for the systems, data and productivity of reports produced for the European Team. Additionally the Senior Analyst is responsible for ensuring a continuous focus on improving SLAs, accuracy, efficiencies of work, effectiveness and quality of data collated within the recruitment team. Act as a mentor for the team of recruiters to ensure quality of data is maintained, new and improved solutions are developed and delivered in a manner designed to ensure maximum benefits to the team, business and customers. Ensure new technologies, vendors and tools are researched and delivered where appropriate. Manage the Applicant tracking system, currently iCIMS, and other recruitment related technologies utilized by onsite recruiters, maintaining the Job description templates, correspondence library and consistent screening questions as well as word documents general maintenance of the system. Effectively analyze and report recruitment activity, including but not limited to, Req Load Distribution, Cycle Time, Performance Metric Indicators, Current Active Acquisitions, Hire Patterns, retention, assessment success, etc for all divisions and classifications both internal and external candidates and provide recommendations for improvement Act as liaison with 3rd party vendors for Sourcing, Assessments and Pre-Employment Screens Participate in strategic meetings and discussions as a subject matter expert regarding recruitment tools, policies, and procedures. Manage requests for reports and providing feedback on issues regarding interfaces of data. Conduct monthly Recruiter Audits to ensure alignment with recruitment process and PMED objectives. Monitor and report on recruitment & on-boarding metrics including the new hire and candidate experience surveys Monitor and report on selection tool usage and their impact. Monitor and report on sourcing tools (Job boards, social media, candidate databases) and work with Vendors to ensure Value add and ROI Provide training and support on systems and reports to all stakeholders of the European Recruitment Centre Provide regular communication of system enhancements, issue resolutions and future priorities to all impacted parties. Contribute to the Social Media Marketing of the Hertz Careers on Facebook, LinkedIn, Twitter, etc. effectively driving brand awareness, engagement and traffic to social media pages. Building strong, effective partnerships, maintaining teamwork and ensuring continuous communication through multiple forms of media with Global Recruitment centers, HR COEs, HR Business Partners, etc. where appropriate. Maintaining and updating system training manual. Ensure self development plans are followed and training attended, when scheduled. Coach new or less experienced members of staff to ensure processes and procedures are adhered to and customer expectations are met. Adhoc projects related to European Recruitment Centre Mandatory Requirements: Educational Background: College degree in HR or Finance/Business related field preferred or studying towards a qualification. Professional Experience: Ideally a minimum of 3-5 years experience in HR or Recruitment position, previous supervisory/management experience preferred. Experience in a multinational organization with multi-level, matrix reporting and complex relationship responsibilities, gained ideally in the service industry will be a strong asset. Demonstrated ability to effectively work with senior management and global or regionally dispersed teams Knowledge: Experience and ability to work efficiently in a global business culture and in an international matrix organization. Strong project management skills - effective at building and tracking project plans and risk management Experience of compiling data, defining and documenting recruitment related requirements Can work effectively with detail and ensure timely execution of processes Excellent knowledge of recruitment ATS , on line sourcing tools or equivalent preferred Excellent knowledge of MS Office suite and reporting tools preferred Preferred Requirements: Skills: Human Resources and Organization Development concepts, tools, and processes. Responsiveness in meeting the demands of diverse and rapidly changing operating environments. Ability to prioritise and multitask across a number of projects. Proactive, focused and structured attitude to work and an ability to consistently meet project deadlines/milestones, or otherwise manage expectations. Excellent interpersonal and communication skills. Exceptional organizing and planning skills Passionate about customer service. Ability to effectively manage confidential information Ability to work effectively in a virtual team Self Starter

General Responsibilities: Job purpose The primary mission of the Contact Centre Agent - Reservations is to handle all incoming customer calls in line with Hertz quality standards, procedures and guidelines, working with and through others, building and maintaining relationships, in order to sell and promote reservations and Hertz products. Exceeding the customers service expectations while converting phone calls into reservations. Key-result areas Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales. Sell Hertz products and services where appropriate to ensure that more and more customers are aware of and involved in Hertz loyalty programmes. Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders. Contribute to the achievement of team targets by active participation in team briefs and 1-2-1 meetings. Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service and prices and the continuous improvement of the Contact Centre. Track all reservations on-request and provide the customer with a timely and efficient response Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales Dealing with customer complaints in a professional manner to reinforce a positive image of Hertz. Tutoring new Reservation sales agents to assist in the on-the-job training of new team members. Ad-hoc tasks as assigned by the Team Leader. Mandatory Requirements: Professional Experience Previous experience in a sales, customer service environment or contact centre required Knowledge Good working knowledge of Microsoft: Word & Excel Fluency in English and / or appropriate market language essential Leaving Certificate or equivalent education standard required Skills Strong Sales Skills, persuasive, "selling" (rather than "telling") Highly Customer Service Oriented with adherence to established guidelines and procedures Excellent communication skills Written & Spoken Excellent problem solving skills and ability to prioritise Ability to work in a Fast-paced environment Socially-focused; with "how can I help you?" attitude Good Team Player with ability to build and maintain relationships Competencies Primary Relationship Management & Team Working Effective Communication Business & Customer Orientation Analysis & Decision Making Organisation & Resource Management Personality traits Drive & initiative Professionalism & resilience Adaptable and flexible

Spanish speaking Job purpose: As the Fleet Data Control Assistant you will be responsible for the daily processing of Fleet POs into Vision, the matching & keying of all New Vehicle fleet invoices into Vision. The creation of Buy Back, Risk, & Wreck invoices for all returned Fleet. The matching & application of cash received against outstanding receivables. You will also be involved with ongoing project work to gain an in depth understanding of workflow with a view to standardisation and re-engineering in the area. Key-result areas: Create invoices for all Fleet Buy Back Car Sale, Risk Car Sales & Wreck Vehicle car sales to OEM / vendors in line with contract terms. Create Volume Bonus & Non Return Volume Bonus Invoices in line OEM contract terms. Match & apply cash received on bank statement to receivables outstanding in Vision system. To create POs for all New Fleet Vehicle invoices. To process Fleet Purchase Invoices into Vision & provide information to other internal Fleet departments in order to process payments to OEMs in a timely manner. Maintenance & review of all prices lists from OEMs & vendors on a quarterly basis to ensure data is accurate. Run unmatched delivery reports. Maintain and update Vendor information Maintain good working relationship with the local departments who depend on fleet accounting on a daily basis example car control, car maintenance, car sales & distribution dept Ad hoc project work as required, for the following OB10 project & Project Thunderbird. Ability to resolve and respond to accounting queries received from internal and external customers in an efficient and timely manner thus ensuring service expectations are maintained / exceeded In everyday dealings with team members and customers, both internal & external, uphold and embody the Hertz Mission, Vision and Values. Job Contacts: - Senior Financial Accountant - Fleet Management / Director - Internal Fleet Dept - Fleet Operations Dept - In County car sales team - Oklahoma City Accounting - Banking / Treasury Dept - Country Controller - Manufacturers - Car Dealers Mandatory Requirements: Educational Background: A proven record of working in a financial environment. Professional Experience: 1-2 years experience in a busy work environment where daily targets must be achieved. Collections / AP experience an advantage. Knowledge: Intermediate / Advanced working knowledge of excel and access essential Knowledge of Hertz systems / procedures an advantage Fluent Spanish & English essential Any other European language an advantage Skills: Proactive, enthusiastic attitude to work Flexible Adaptable Good communication skills ability to communicate at all levels Proficient in excel intermediate to advanced Competencies: Primary Accuracy & Attention to Detail Technical Knowledge Effective Communication Analysis / problem assessment and Decision Making Continuous Improvement & Expertise Relationship Management / Team Work & Networking Personality traits Drive & Initiative

General Responsibilities: Program Manager, Hertz Information Technology to be based at our International IT Centre in Swords Co Dublin Are you interested in International Travel to include China? Have you a PMP Certification from PMI (or equivalent certification(s) in Project Management)? Have you multiple Project experience? If so I would like to hear from you today This position will be responsible for leading and managing the delivery of key IT and Business related programs aligned with International Business strategy, within agreed parameters of time and cost. This responsibility covers the full life cycle from program / project initiation & definition, through requirements definition & vendor selection, planning and execution, and implementation & post implementation support. The program manager is also responsible for the overall quality of all ICT projects, the use of formal project management methodologies and must ensure that all projects are carried out to Hertz Information Technology standards using the agreed Project Management Framework (PMF) life cycle and documentation standards. The program manager is also required to manage ICT vendors to ensure that solutions are developed and delivered in a manner designed to ensure maximum benefits to the business. Key Areas (Major Accountabilities) Overall program management for a portfolio of projects assigned by the Global / International PMO. Working with the relevant business sponsors to define and shape the programme, ensuring that they are aligned with both the Business and IT strategies. Ensure acceptance by all stakeholders, through effective Change Management Programs. Work closely with project stakeholders and key users to define project scope, goals and deliverables that support their business goals. Managing competing priorities and dependencies, liase with IT Management and other Programme Managers to ensure optimum usage of all resources Identify, coordinate and ensure availability of key human resources and system resources. Manage the programs budget, monitoring expenditures and costs against this budget and delivering to agreed costs. Ensure schedules, time estimates, and detailed project plans are provided for all deliverables, including risk assessments and opportunities. Track project milestones, identify problem areas before they impact the project and coordinate corrective actions and establishing escalation procedures. Manage all Program / Project communication with key stakeholders in all relevant areas of the business, provide company wide communication of progress as required. Set objectives and provide direction, advice and motivation to assigned project delivery teams. Collaborate with the design, development teams to ensure that the business requirements are properly built, tested and deployed to the relevant business customers satisfaction. Ensure compliance with policies and standards. Maintain and develop relationships with existing and potential suppliers. Carry out post implementation reviews of all programs / projects to ensure that original goals / requirements are being met. Actively seek opportunities, new initiatives, developments and financially quantifiable efficiencies in the business through the implementation of appropriate technology. Contribute to the planning, budgeting and overall management of the IT function in Europe. Mandatory Requirements 1. At least 5 years experience managing major IT programs and projects in a large corporate environment. 2. Relevant third level qualification or equivalent certification in a discipline related to IT. 3. PMP Certification from PMI (or equivalent certification(s) in Project Management) 4. Proven expertise in dealing with a diverse portfolio of activities in a fast-changing environment. 5. Ability to work effectively as a team member and to collaborate effectively with colleagues at all levels. 6. Demonstrated ability to lead and influence teams in order to achieve challenging objectives on time, within budget and to agreed quality levels.

We are looking for - Qualified accountants (ACA, ACCA or CPA) and have a Big 4 Accountancy background or experience gained in an internal audit department - Working knowledge of US GAAP accounting rules - Experience of integrated audits would be an advantage Job Purpose: To assist the Regional controllers in ensuring that the Hertz RAC rental location and maintenance sites are stringently applying all Hertz group policies , procedures and Sarbanes Oxley controls ensuring that strong operational and financial controls are maintained. To assist the HEL controller in maintaining financial accounting practices, procedures, and reporting in accordance with corporate standards, US GAAP, and statutory requirements. Key Result Areas: To carry out Internal Controller Checklist (ICC) reviews at RAC country locations and maintenance sites Schedule audit visits to country RAC locations and maintenance sites in line with the yearly ICC audit plan Visit country RAC location to conduct field work Incorporate testing for profitability and operational efficiencies in the ICC audit plan Evaluate risk assessment and controls Document finding and recommendations Review finding with Head of Compliance and Regional controller Follow up on location corrective action plans to ensure that sustainability testing has been completed To put forward recommended changes required to the ICC to the Policies and Procedures Dept. HEL 2. To carry out balance sheet reviews at the RAC and HERC country Head Offices and at HESC Schedule audit in line with the yearly balance sheet review plan Travel to Hertz corporate locations throughout Europe to analyze balance sheet account reconciliations for compliance with US GAAP accounting rules. Assess control environment for various accounting applications (Oracle, Hyperion and sales/marketing systems). Document balance sheet review findings and recommendations Review finding with the Head of Compliance and the HEL Controller Develop and manage action plan to resolve all audit findings from the balance sheet review activity 3. To assist in ensuring HESC compliance with group policies, procedures and Sarbanes Oxley controls Review existing Sox documentation for adequacy. Carry out Sox walkthroughs and Sox testing of processes within required deadlines. Review company processes and policies and make recommendations to improve efficiency and to enhance working practices Highlight area of non compliance with group policies, procedures and Sarbanes Oxley controls 4. Ad hoc duties as assigned by the senior management 5. Uphold and embody the Hertz Mission, Vision and Values in everyday dealings with Team Members and Customers, both Internal & External Profil: Educational Background: Qualified Accountant/Auditor ACA/ACCA Knowledge: Working knowledge of US GAAP accounting rules Experience of integrated audits would be an advantage Big 4 Accountancy background or equivalent Good working knowledge of MS Excel, Word, PowerPoint and other MOS office software Good understanding of Oracle systems advantageous Skills: Excellent written & oral communication skills - good analytical skills Willing to travel internationally (approx 15%) Self motivated, able to work to tight deadlines in a rapidly changing environment Proactive, enthusiastic attitude to work and committed to continuous process improvement Must be accurate, diligent and able to meet targets and deadlines essential Competencies: Primary Leadership Relationship Management & Networking Coaching & Performance Management Effective Communication Business & Customer Orientation Analysis & Decision Making Organisation & Resource Management Continuous Improvement & Expertise Personality traits Drive & Initiative Professionalism & Resilience

General Responsibilities: Job Purpose: To provide finance and administrative support to the Facilities Business Planning Manager in a timely and effective manner. Key Result Areas: Creating and formatting reports from various Hertz financial tools Assist with the updating of Excel based pro-forma financial reporting models Assist with the preparation of monthly Current Estimates for European Countries Participate in ad hoc reporting projects as required Be fully conversant with the Hertz Mission, Vision and Values and seek to fulfil them in your Day-to-Day activities. Mandatory Requirements: Professional Experience: Previous experience in a fast-paced environment. Knowledge: Excellent working knowledge of Word and Excel Skills: The ability to easily master new computer systems. Demonstrates a high level of attention to detail and accuracy. Written Communication skills ability to express concepts and information in a range of written formats. Verbal Communication skills clearly expresses ideas and information to others in both formal and informal situations. Languages fluent in both written and spoken English. Excellent customer service skills. Competencies: Reltionship Management & Team Working Effective Communication Business & Customer Orientation Analysis & Decision Making Organisation & Resource Management