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Service Receptionist/Administrator

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Rochford Motors Jobs: Service Receptionist/Administrator

Description

Industry: Motors
Secretarial / Admin / PA
Employment Type: Permanent Full Time
Salary: On Application

Due to continued growth in business Rochford Motors require a Service Receptionist and Administrator to join us at our SEAT and Mitsubishi dealership and our CVRT Light Commercial test centre.

About the role:

The role is supportive, administrative and customer facing and will include the following main responsibilities as well as other admin tasks:

- Reception duties such as answering telephone and email enquiries.
- Meeting and greeting customers.
- Assist with managing bookings to the service department and test centre.
- Preparing service invoices, explanation of invoices to customers and emailing where required.
- Assist the Service Manager by raising work estimates, job cards and invoices.
- Keeping customers updated on progress of their vehicle repairs.
- Contacting customers for authority to proceed with repairs.
- Liaising with the Service Manager and technicians.
- Some sales administration duties.

The ideal candidate should be:

- Computer literate ideally with Microsoft office experience.
- Excellent customer service skills, professional appearance and work ethic essential
- Enthusiastic with a ‘can do’ attitude to their work.
- Knowledge or experience of motor vehicles an advantage but not essential

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