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Senior Software Implementation & Trainer role Senior Software Implementation & Trainer role
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Shop Equipment Limited Jobs: Senior Software Implementation & Trainer role


Industry: IT / Programming
Pubs / Clubs / Restaurants
Employment Type: Permanent Full Time
Salary: On Application

POStech, part of the SEL Group, is a wholly owned Irish company and holds partner agreements with global
companies such as Oracle, Invue and Premier Software. We are looking for enthusiastic Customer Support
Technicians / Installation Engineers, who are experienced in providing top class customer support. If you enjoy
answering and prioritising calls, working to tight deadlines with attention to detail and problem solving, this
could be the role for you!
We operate in a fast paced demanding environment selling leading edge software systems to the Hospitality
sector within Ireland.
Role Overview:
As a member of POStech you will resolve post-sales customer inquiries via phone and electronic means. Your
focus is to provide a technical support service for our hospitality & leisure customers.
In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical
customer issues including, but not limited to: point of sale & reservation product compatibility and
configuration, installation and training, remotely and on site depending on business needs.
 Role Requirements:
 Work in a 24x7x365 team environment.
 Associated degree or equivalent combination of education and experience.
 Dispatch customer service related requests in a timely and courteous manner.
 Implement fixes, document cases for escalation, analyse the hardware or software problem and
maintain accurate case notes in our call management system.
 The ability to be the point of contact for new customers, introducing and educating them on our range
of products.  Please note that you will also have the opportunity to gain knowledge of specific product
areas within our core technologies and/or applications.
 Flexibility.
 Full clean drivers licence
 Excellent communication & presentation skills both written and oral.

Preferred Skills:
 Prior working knowledge of and or experience with a Point of Sale system is required/preferred.
 Knowledge and use of operating systems, hardware environments, software, networking, Oracle
Micros products and how they all interrelate in the hospitality environment is a plus.
 JEB or FETAC Train the Trainer qualification
 Knowledge of Salesforce or similar call management software.

Detailed Description and Job Requirements
As a member of a support organisation, your focus is to deliver post-sales support and solutions to the
POStech customer base while serving as an advocate for customer needs. This involves resolving post-sales
non-technical customer inquiries via phone and electronic means or on site, as well as technical questions
regarding the use of and troubleshooting of our systems. Resolution is primarily provided in real time with
follow up for more complex matters.
As a primary point of contact for customers, you will be responsible for introducing and educating the client on
the suite of POStech products as a whole.  You will act as a liaison between other POStech employees and the
customer with moderate direction from management.  You are responsible for facilitating customer
relationships and providing advice and assistance to internal POStech employees on diverse customer
situations and escalated issues.  You will also provide guidance and resolution on a wide range of technical and
non-technical customer issues
Ideal candidates would have prior working knowledge of or the desire to quickly learn about Oracle, SQL,
Oracle Micros products and MSOffice tools.  In addition, you will need to understand the use of operating
systems, hardware environments, software, networking and how they all interrelate in a customer
environment.  The ideal candidate will have excellent communication skills, will have shown prior abilities to
be an effective team player, and will demonstrate commitment to ensuring customer success. Knowledge of
the hospitality sector and the technologies used within this sector would be a bonus.
POStech is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for
employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity,
disability and protected veterans status or any other characteristic protected by law.
 The role involves extensive travel within Ireland, with the possibility of some work in the UK.
 We offer an attractive package which includes a car, laptop, mobile.
 Salary Negotiable dependant on experience.

We are looking for enthusiastic, dedicated customer service personnel, who are experienced in providing top
class customer care and who enjoy resolving customer queries and utilising technological platforms within the
hospitality industry to facilitate the customer.

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