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Language Reviews Services Project Manager

https://a0.amlimg.com/NzlmZjhlMWI2M2E4MGJmMzI0MGQyODkyZWRkNjIxYjWIiZlAk36c-UV6tQNL2IrgaHR0cDovL21lZGlhLmFkc2ltZy5jb20vYWFhOWQ4YzFmM2RlYjdmMTExOWRjN2MxMjM2YmI0ZDA4MTVjMjYwMGI2NTlkYTVkYWQ0ZjdlNDFjM2RhNmI0Yi5qcGd8fHx8fDEzMHx8aHR0cDovL3d3dy5hZHZlcnRzLmllL3N0YXRpYy9pL3dhdGVybWFyay5wbmd8fGh0dHA6Ly9zdGF0aWMuYW1saW1nLmNvbS9lbXB0eS1pbWFnZXMvam9iXzM5NC5qcGd8.jpg Language Reviews Services Project Manager
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Vistatec Jobs: Language Reviews Services Project Manager

Description

Industry: IT / Programming
Employment Type: Permanent Full Time
Salary: On Application

Vistatec Language Review Services Production team has an opening for a Project Manager. This role involves direct client communications as primary POC for specific product lines as well as support to other PM team members when volumes peak on different accounts. PMs also interact with reviewer teams and the production team as a whole.

Most projects are processed automatically from start to finish with little oversight required. Our goal is to increase automation where possible so we can focus on quality and strengthening relationships within our team, with our vendors and with our client. Our PMs, PCs and PAs work primarily on managing exceptions, especially urgent requests and improving processes and tools for constant increased efficiency.

At Vistatec, we promote an environment of creativity, innovation and collaboration and we are passionate about customer service. Our people get to work with cutting edge technologies, process optimising workflows and an organisational culture that knows no boundaries. We work hard and are rewarded well. We enjoy flexible work practices allowing us serve our global client base to the highest standards whilst maintaining a healthy work life balance. We are proud to have one of the highest staff retention rates in the industry. This role will suit someone looking to join a dynamic and progressive company where you can learn, grow and succeed.

​THE ROLE

Vistatec Language Review Services Production team has an opening for a Project Manager. This role involves direct client communications as primary POC for specific product lines as well as support to other PM team members when volumes peak on different accounts. PMs also interact with reviewer teams and the production team as a whole.

Most projects are processed automatically from start to finish with little oversight required. Our goal is to increase automation where possible so we can focus on quality and strengthening relationships within our team, with our vendors and with our client. Our PMs, PCs and PAs work primarily on managing exceptions, especially urgent requests and improving processes and tools for constant increased efficiency.

Our team works as a global team, with PM support covering all time zones. We have hundreds of linguists who are dedicated specifically to our program. We work hard to train and develop our resources and maintain very low turnover as compared to the industry standard.


​​RESPONSIBILITIES

Primary POC for specific set of products and client contacts
Daily monitoring for urgent and non-standard client requests
Daily follow up requests from PMs in other time zones
Working with Vistatec specific applications
Learning and working with client-specific tools
Basic troubleshooting of internal and client specific tools
Reassignments
Systematic check of project assets to address issues proactively
Query delegation
Provide troubleshooting for linguists and clients
Documenting processes, implementing improvements to training materials

DESIRED SKILLS AND EXPERTISE

Understanding/experience working with more than one language/culture
Previous translation or localization experience, 5+ years desired
Previous Localization Project Management experience desired
Time management skills
Mid-Level experience using Word, Excel, Powerpoint, Outlook and Calendar
Self-sufficient and reliable, ability and willingness to learn new tools
Fluent in English
Ability to communicate clearly in writing (English) and face-to-face online.
Technical proficiency working with and troubleshooting different computer platforms, tools and ability to understand proprietary systems.

Ideally, the candidate will have/be:

Previous face to face communications with clients over video chat
Experience with Google online tools such as Drive, Docs, Sheets, etc.
Flexibility with working hours, preferably willing to work longer afternoons (6-7PM)
Documenting process
Working in a quality certified environment also a plus (ISO, etc.)
Negotiation skills are a plus!

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