Localisation Project Manager

THE ROLE

The Localization Project Manager will be involved in all aspects of interfacing with customers including planning, scheduling and costing projects, establishing processes, defining and monitoring quality control measures, and managing a virtual team of language resources.

​​​RESPONSIBILITIES

Ensuring that the client receives superior project management and customer service at all times
Delivering all projects on time and within budget in accordance with client requirements and quality control specifications
Preparing proposals, quotations, and invoices
Tracking and controlling all costs throughout the entire lifecycle of a project
Status reporting customized to clients' needs
Quality control and feedback management
Provision of business intelligence, quality & productivity metrics customized to clients' needs
Running project kick-offs and post-project analysis initiatives
Hosting conference calls between linguists and reviewers
Working with the client, reviewers, stakeholders, and linguists on quality initiatives
Troubleshooting and helping to set standards and processes; continually making recommendations to improve processes and maximize efficiencies
Central handling of queries and support requests
Capacity planning for internal & external resources
Interacting with linguistic resources and digital marketing specialists and third party stakeholders
On-boarding and training new resources and measuring their performance
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DESIRED SKILLS AND EXPERTISE

5 Years localization project management experience
Degree in Translation, Business Administration or relevant field
Excellent financial, communication, interpersonal and organization skills
Must be able to demonstrate strong leadership, problem solving abilities, and organization skills to meet tight deadlines and complex project scenarios.
Knowledge of standard CAT packages (Trados, SDLX, XTM, etc)
Fluent in English (any other language an asset)