Field Service Engineer

You will diagnose and resolve machine faults, deliver preventive maintenance, commission upgrades, and ensure every site visit leaves the customer in a better position. This is a high-travel role — greater than 75% of working time — requiring technical confidence, strong interpersonal skills, and the independence to represent our company professionally in pharma, life science, MedTech, and food environments.

Key Responsibilities

Field Service & Corrective Maintenance

Diagnose and resolve mechanical, electrical, and controls faults on the company packaging machinery at customer sites.
Respond to breakdown callouts within agreed SLA timeframes.
Carry out root cause analysis and provide written technical reports with corrective actions.
Identify additional service or upgrade opportunities during site visits and communicate to the Service Support Manager.
Preventive Maintenance

Execute scheduled preventive maintenance programmes across key accounts — mechanical, electrical, pneumatic, and controls.
Complete maintenance records, checklists, and service reports to the required quality standard.
Advise customers on recommended maintenance intervals, wear parts, and machine improvements.
Upgrades, Retrofits & Commissioning

Support installation and commissioning of upgrade and retrofit projects on existing customer machines.
Configure and test PLC programmes (Schneider, Rockwell Allen-Bradley) and HMI screens as required.
Set up and validate vision systems, cobots, and delta robot integrations on customer sites.
Carry out FAT and SAT in compliance with customer validation protocols (DQ/IQ/OQ/PQ).
Produce technical documentation to GAMP5 standards where required by regulated customers.
Customer Support & Knowledge Sharing

Provide remote technical support between site visits — phone, video, and email.
Deliver customer training on machine operation, maintenance, and fault-finding.
Feed field learnings back to Engineering — fault trends, improvement recommendations.
Work with the Spares & Service Coordinator to ensure parts are pre-positioned for planned visits.
This is not an exhaustive list and you may be required to carry out activities not listed in the above as part of your role.

Essential Requirements

3+ years as a field service engineer or commissioning engineer on automated machinery or capital equipment.

Strong electromechanical fault-finding capability — able to diagnose at component level without specialist support.

PLC experience — Schneider Electric (EcoStruxure/SoMachine) and/or Rockwell Allen-Bradley (Studio 5000/RSLogix).

Comfortable working independently on customer sites across multiple countries.

Full, clean driving licence and valid passport.

Willingness and ability to travel greater than 75% of working time.

Preferred Requirements

Experience with vision systems — Cognex, Keyence, or similar.

Familiarity with cobots (Universal Robots, FANUC CRX) and delta robot systems.

Knowledge of pharma/life science validation — GAMP5, DQ/IQ/OQ/PQ, GMP.

Degree or equivalent in Mechatronics, Electrical, or Mechanical Engineering.

Experience working in regulated environments — pharma, MedTech, or food.