Sierra Support Services Group

Location: Kerry

With over thirty years’ experience in delivering high quality integrated solutions to blue chip clients like ESB, Sky, UPC, Digicel, Scottish Power, Irish Water and a multitude of public sector bodies, we have become the nation’s leading support services provider. Our ability to deliver a full end to end project management service has differentiated us from our competition and allowed us to become a major player in the sectors in which we operate. Our project management capability covers the full remit of a project from recruitment and selection to training, deployment, field force management, KPI monitoring and reporting, health, safety and environment, back office and call centre support, scheduling, billing and reporting. This end to end integrated offering is aligned to our flexible and agile model, which provides added value to our delivery of projects and the clients with which we work. We received the ‘Best Small or Growing Contact Centre’ in the 2012 CCMA Awards, which demonstrates our on-going commitment to continuous improvement and the delivery of a ‘best in class’ service. We boast a workforce in excess of 1600, with an operations network covering the whole of Ireland, the UK, Caribbean and Central America. Our rapid growth in the provision of a wide range of services is underpinned by our commitment to quality and safety. With registration to ISO 9001, 14001 and 18001, our stringent policies and procedures ensure that both preventative and corrective actions are taken at all times. This commitment to health and safety has been recognised through the achievement of the IOSH 2013 Award for Best Training Course, RoSPA Gold Award for three consecutive years, along with the ‘All Ireland President’s Large Organisation Award’ in 2008 and 2009 from NISO, and subsequent successes in these prestigious awards. Our comprehensive management team provides all clients the highest level of service and, our integration into the Siteserv Group, which has in excess of 3000 employees in Ireland and the UK, has enabled us the ability to offer our customers an extensive level of business acumen and experience. The company’s reputation for quality ensures it will meet the needs of any organisation seeking support services throughout Ireland, the UK and international markets.

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