Apple

Overview The EMEIA Finance Operations team is seeking a highly motivated individual who enjoys working in a very dynamic environment to fill the role of a Master Data Management Analyst. The MDM Analyst must be able to process complex data in a highly accurate way while still being able to quickly adapt to changing direction from business leaders. This is a highly visible and challenging role that will interact business partners on a regional and global scale. The ideal candidate will be a self-motivated team player and have excellent written and verbal communication skills. Responsibilities Be the primary contact for setup and maintenance of the SAP Vendor Master for EMEA suppliers Adhere to our documented procedures to ensure Vendors are created/maintained in accordance with our control environment Ensure all process documentation is kept up to date Provide quality control on data required to create/maintain a vendor records Troubleshoot master data related issues and provide Root Cause analysis Evaluate and release blocked Vendor records against Apple's Denied Party List Administer the Vendor Master Database and work with the BI team to make the changes to support changing business requirements or projects e.g. new company codes, purchase orgs etc, Work with the Vendor Master Database Finance support team to trouble shoot banking errors Understand the Bank Master (BMAT) database and Aquity implications to banking data in the Vendor Master Database (VMD) and SAP Provide analysis, metrics and weekly status reports to all business stakeholders Co-ordinate regional requirements for global standard process for vendor creation. Responsible for periodic cleansing of master data records Skills & Attributes The successful candidate is a self-starter who works well with minimal supervision. Must be a good communicator & work on own initiative. Attention to detail is critical in this role. Education & Experience Ideally BA/BS degree plus 1-3 years experience, or equivalent relevant experience. Strong verbal and written communication skills along with excellent problem resolution abilities. Strong SAP Skills Strong Excel Skills would be a distinct advantage. Please apply below.

Overview: We are seeking an experienced Senior Manager/Leader to be responsible for the overall development and execution of the business production support process/crisis management, mainly focused on SAP modules and related boundary systems from an Operations business perspective. This includes working with IS&T applications, infrastructure, business and project teams to define processes and procedures to monitor systems, rapidly respond to incoming incident tickets and provides status updates to management and the business so they are informed of any business impacts. Work closely with the IS&T support teams to produce support call metrics for WW support stakeholders. The individual should have the ability to take a lead role during critical incident management situations and organize support teams toward impact mitigation. He/She will coordinate and manage a network of Subject Matter Experts (SMEs) in each of the departments who will provide the local support to their dept. The production support lead will play a key role in the selection of the SMEs and will ensure these critical resources are trained and developed to continuously improve their systems knowledge within their business area as well as across the other functional areas. He/She will work with the SMEs to implement a consistent process to respond to issues, their recording and reporting. Essential Duties and Responsibilities Partner with Business, IS&T, Quality Services, and other support teams to coordinate and facilitate the scheduling, incident triage and timely resolution of production issues. Invoke crisis management process and follow up on issues to ensure that root-cause and corrective action is provided. Perform problem coordination for major problems and issues. Act as communications hub. Set up and moderate conference calls. Manage hierarchical and functional escalations. Communicate with IS&T management team via email and telephone. Utilize available data to identify and highlight trends/root cause working with IS&T application teams to resolve long term or persistent problems. Work with IS&T to provide the required management information on a regular basis indicating performance against agreed KPIs and SLA's to feed into the regular, weekly, monthly, quarterly review Ensure a smooth handover and implementation of new functionality, develop strong working relationships with other application support teams and participate in end-to-end Operations review and data flows across different business areas. Ensure early engagement in the application project lifecycle process and collaborate with the project team in defining business support models consistent with defined overall production/application support strategy and approach. Act as the main point of contact for business production support for Incident Management, Escalation, mitigation, and lead/manage/mentor to the SMEs network Education/Experience Candidates should have previous experience in production support with monitoring and proactive support system/application capacity planning and analysis, support the business continuity strategy, attention to detail, and a proven ability to influence and collaborate across all levels of the organization. Conceptual understanding of multi-tiered and web-based information systems architecture. 7-9 years experience in a production application support role troubleshooting, analyzing and providing root cause analysis. 8+ years of overall experience in working with SAP in large cross functional organizations. Ability to communicate clearly and professionally with our business partners on the status of production issues and resolution strategy. Must be flexible and willing to work weekends, some holidays and rotating on-call schedule. Some traveling is required Please apply below.

Overview The EMEIA Logistics Services Team is currently recruiting a Logistics Services agent to support our internal and external partners. The successful candidate should be able to work on his or her own initiative and as part of a team. Excellent communications skills and relationship building are a key function of this role. The successful candidate will continuously strive to improve procedures and interactions ensuring optimum efficiency and customer satisfaction. The successful candidate must Build a rapport with internal customers, 3rd party partners and internal logistics teams. Be customer focused, articulate and motivated with relevant customer service experience Have excellent written and verbal communication skills. Be able to work well within a team environment achieving predetermined targets but also demonstrating their own initiative when required. Demonstrate attention to detail in all aspects of their work. Flexibility must be able to work as required to fulfil the business needs. Ability to work well under pressure and multitask. Excellent time management skills. Essential Duties and Responsibilities include: Responsibility to include In bound, Outbound & Reverse Logistics in the EMEIA region Customer Escalations for all Routes to Market. Drive operational, system and productivity improvements on a continuous basis. Supporting Variable Cost Reduction initiatives Support Warehousing & Transportation optimization/Lean projects Ensuring accuracy system information is delivered to the customers Processing and publishing daily & weekly reports in an accurate and timely manner, Data Analysis and trending. Monitoring Business & 3rd party partners relevant KPIs Ensuring SOX compliancy is adhered to throughout the supply chain. The Successful Candidate will be required to liaise frequently with: Internal & External Customers Worldwide & EMEIA Logistics Team, Worldwide & EMEIA Logistics Procurement, SDM & Planning Corporate Security Service Providers & 3PPs The Person The successful candidate will be a motivated individual with Logistics administration experience. Must be a good communicator with strong attention to detail. Ability to maintain priorities and deadlines in a busy environment. Be a team player with ability to work with other teams to resolve complex issues. Education & Work Experience Requirements 3rd level degree or equivalent. Fluent English with excellent written communication skills. Intermediate to Advanced Excel. Supply Chain or Logistics Customer Service experience. Desired Experience SAP or equivalent. Not essential but would be an advantage. GCRM or equivalent communication tool. Not essential but would be an advantage. Effective presentations skills. Please apply below.

Overview: Apples Reseller Business in EMEIA is continuing to grow and expand. To support this growth we need a highly motivated self-starter who can keep their finger on the pulse of our Reseller accounts. The position entails Collaboration, Planning, Forecasting and Replenishment (CPFR) activities. The team identifies and analyses demand trends and works with internal teams (such as Sales, Supply Planning & Logistics) to manage the replenishment process for iPad, CPU, iPod and accessories for our customers. The Channel Support Account Manager (CSAM) is the single point of contact for the Reseller for all operational concerns. This role is suitable for individuals who thrive in a fast paced, dynamic and evolving environment and who have strong analytical, forecasting/planning and account management skills. We are looking for ambitious individuals who have an excellent understanding of Supply Chain, Customer Relations and the ability to collaborate cross-functionally to deliver outstanding Customer Service. Responsibilities include but are not limited to: Build and maintain effective working relationships with both Reseller Partners and internal departments. Monitor and analyze inventory and sales data and make informed decisions and commitments as a result. Ensure that the interests of the business are represented during account communications. Work, on own initiative, to gather and disseminate information needed to make decisions and drive the business, to both internal departments and external customers. Hold regular Business Operations calls and Business Reviews with each Reseller Partner to reach a collaborative forecast & ensure compliance to contractual Ts & Cs. Monitor specific Key Performance Indicators. Manage execution of the Order Flow Process with Resellers, from Demand Forecasting through to Delivery, to ensure optimal customer service levels are attained. Ensure adherence of the Resellers Contractual requirements, and work to gain a thorough understanding of Legal, VAT & Tax Compliance requirements. Identify account process improvement opportunities, with functional experts, and present them to senior management with recommendations. Lead & facilitate forums to represent the Resellers demand requirements/strategies to senior internal stakeholders. Understand the Resellers entire supply chain model. Characteristics we look for: Ability to analyze data and make planning decisions. Ability to identify, communicate & manage account risks. Practical & pro-active approach to problem solving and process improvement. Excellent communication, interpersonal, negotiation, commercial & organizational skills. Ability to manoeuver through complex political situations. Ability to change the thinking of, or gain acceptance of, others in sensitive situations. Ability to build effective and influential relationships in a cross-functional team environment. Ability to effectively cope with change as well as a lack of general direction. High attention to detail & ability to drive flawless execution to tight deadlines. Independent, self-reliant, tenacious, self-starter. Education & Experience The successful candidate will ideally have: Bachelor degree in Business, Maths or Engineering ideally. 3-5 years experience in the field of Operations & Supply Chain, preferably in the FMCG/Electronics industry. Post graduate qualification in CPIM, IBF, CIMA or CAT would be an advantage. Knowledge of ERP systems / SAP knowledge with strong analytical skills Prior experience in product planning, production control, inventory management, or production/manufacturing operations. Fluent Spanish & English essential Please apply below.

Overview: Apples Telco Business in EMEIA is expanding. To support this growth we need a highly motivated individual who can build and develop the relationship with our Telco Partners. The team identifies and analyses demand trends, and works with internal teams (such as Sales, Supply Planning & Logistics) to manage the replenishment process for our customers. This role is suitable for individuals who thrive in a fast paced, dynamic and evolving environment and who have strong analytical, forecasting/planning and account management skills. We are looking for ambitious individuals who have knowledge of the Order Cycle Execution Process. Responsibilities include but are not limited to: 1.Build and maintain effective working relationships with both Telco Partners and internal departments. 2.Hold regular Business Operations calls and Account Reviews with each Telco Partner. 3.Ensure that all customer requests are dealt with appropriately and in a timely manner. 4. Fully understanding the Telcos demand and optimal inventory targets, and using this to work with the Telco to derive a clear demand statement/forecast. 5.Manage execution of the Order Flow Process with Telcos, from Order Booking through to Delivery, to ensure optimal customer service levels are attained. 6.Understands and is competent in the use of available operational tools. 7.Identify potential process improvement opportunities and present them to management with recommendations. Characteristics we look for: 1.Strong numeracy and analytical skills. 2.Practical approach to problem solving and process improvement 3.Excellent communications & negotiation skills 4.Ability to build effective relationships in a cross-functional team environment 5.Flexibility and prioritization of key daily & weekly tasks. 6.High attention to detail & ability to work to tight deadlines Education & Experience The successful candidate will ideally have: 1.Bachelor degree in Business, Maths or Engineering. However applicants with relevant experience in Operations/Supply Chain/Customer Service will also be considered. 2.Post graduate qualification an advantage. 3.Advanced Excel. 4.Knowledge of ERP systems / SAP Please apply below.

Overview Apple Distribution International is seeking 3 new E-Commerce/Fraud Specialists to join the team. At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! The ideal candidate will have experience working in a fast-paced B2C e-commerce environment. The role of an E-Commerce Specialist is to liase and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Apple Online store. This involves (but is not limited to) interaction with banks and our payment partners and customers to ensure the accurate and timely processing of these transactions. The E-Commerce (Fraud) specialists specific role will be to analyse the potential risk associated with these transactions and to resolve the potential blocks in an accurate and timely manner. Responsibilities Provide key support for Sales, Sales Support, Order Management on daily operational issues Resolution of customer queries and escalations in relation to all payment methods offered on the Apple Online Store Interaction with banks and our payment partners and customers to ensure the accurate and timely processing of these transactions Analyse potential risk associated with these transactions Resolve the potential blocks in an accurate and timely manner Skills & Experience Qualification in Business/Finance a distinct advantage Strong language and communication skills (an extra European language would be a distinct advantage) Customer focused and maintains a professional attitude Ability to work in an information sensitive environment Team player and ability to work in a changing challenging environment. Excellent telephone manner, interpersonal and communication skills Highly motivated and organised with the ability to work to tight deadlines. Ability to use discretion and work on own initiative Accuracy and attention to detail As this job is direct relation to order volume flexibility is required and will involve weekend work. Knowledge of SAP and MS Excel Please apply below.

Overview The Apple Store Business Fulfillment team for Corporate Gifting & Rewards (CG&R) and Apple Store for Business (ASFB) are seeking a new Specialist to join the team. If you have attention to details, strong organisation skills and like to work in a challenging and information sensitive environment, we would like to hear from YOU! The successful applicant would need to show their ability in identifying and solving issues but also working to tight deadlines. They will be not only be pro-actively managing orders but also answering any queries from other departments that might arise once the order has been placed. The ideal candidate will have experience working in a fast-paced B2B e-commerce environment. The role is to liaise and provide key support for Sales, Business Support, SDM, SDE and Logistics on daily operational issues and resolution of customer queries. Responsibilities Manage daily order backlog Identify risk/bottleneck areas and take ownership to resolve Initiating corrective action on the orders (eg. split ship, repoint) Liaising and Supporting the Sales, Sales Support, Planning Departments and DCs on daily operational issues Requesting or generating contact to customer where needed (i.e. order delayed or product change) Skills & Experience Strong communication skills, customer focused and maintain a professional attitude Ability to work in an information sensitive environment: discretion, adaptability and flexibility are essential Team player and ability to work in a changing challenging environment Strong problem solving capacity and multi tasker Highly motivated and organised with the ability to work to tight deadlines on own initiative Ability to use discretion and work on own initiative High level of accuracy and attention to detail Excellent interpersonal and communication skills Relevant/similar experience is a distinct advantage Function comfortably in a fast-paced, highly information sensitive environment As this job is direct relation to order volume flexibility is required and will occasionally involve weekend work. Thorough knowledge of SAP and GCRM Advanced knowledge of Excel Knowledge of the Sales and Service procedures Ability to work in cross-functional team

Overview The WW Apple Store Sales and Service team is seeking 2 new E-Commerce Specialists to join the team. At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! The ideal candidate will have experience working in a fast-paced B2C e-commerce environment. The role of an E-Commerce Specialist is to liaise and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the AppleStore. This involves daily interaction with banks and our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, cheque, loan and lease. Fluent in English and German. Fluency in a third language, would be an advantage for this role. Responsibilities Interaction with banks, financial institutions and credit mangers to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, cheque, loan and leasing. Analysis of incoming Apple Store orders for potential fraud risk and identify Fraud trends involving outbound telephone calls to customers. Follow up and resolve chargeback queries. Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation. Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, problem escalation and resolution. Skills & Experience Qualification in Business/Finance a distinct advantage Strong communication skills, team player, customer focused and maintain a professional attitude Relevant/similar experience and fluency in at least one foreign language is a distinct advantage Ability to work in an information sensitive environment Team player and ability to work in a changing challenging environment. Excellent telephone manner, interpersonal and communication skills Highly motivated and organized with the ability to work to tight deadlines. Ability to use discretion and work on own initiative Very good accuracy and attention to detail As this job is direct relation to order volume flexibility is required and will involve weekend work. Knowledge of SAP and MS Excel

Reports to: Business Fulfillment Team Leader Location: Apple Store Fulfillment Operations (AFO) Are you an experienced problem solver, with excellent analytical, written, and oral communication skills? Are you a team player and do you learn quickly? If so, then you might be the right person for a Sales Support Operations (SSO) role supporting Apple Retail Business. You must be able to communicate information accurately and provide daily management of sales admin issues and activities for assigned accounts. This position interacts directly with customers and works cross-functionally with the Sales team, Apple Accounts Receivables, Planning (SDM/SDE), Logistics and other internal departments to ensure customer satisfaction throughout the order fulfillment and sales support cycle. This position is responsible for all order management transactions, which include order entry, RMA creation, logistics inquiries, monitoring order cycle time and managing the end-to-end order fulfillment process. Support of these functions include, but are not limited to, data entry, providing order status, problem solving, billing inquiries and resolution, returns and exchanges, shipment tracking, block resolution and backlog management. The ideal candidate will have experience in SAP and Excel with the ability to assemble reports on a daily, weekly, monthly, and quarterly basis. Recognize pattern and root cause/sub-root cause analysis and provide feedback to management to improve processes that will enhance internal and external customer experience. Adaptive and flexible to changing technologies, processes, and environments. A professional approach and demeanor is critical to be able to effectively communicate and interact with store personnel and Apple management. The role involves a high level of interdepartmental interaction within Apple. Organizational skills and the ability to multi-task are essential. Skills Required: 1-2 years order management experience SAP experience and Intermediate to Advanced Excel Strong analytical capabilities Strong ability to multitask Ability to display good judgment and work on own initiative Excellent written and oral communication skills Ability to work cross-functionally in a dynamic environment Proven cross-functional leadership and teamwork Ability to follow through on task until completed High degree of personal and professional integrity Strong work ethic with a high degree of flexibility Ability to maintain a positive attitude in a high stress/fast paced work environment. Exemplary professional demeanor, resourcefulness, flexibility, and self-motivation.

Overview The Finance group in Cork is the shared service centre for all European accounting activity, including all Manufacturing and Sales & Distribution accounting activity. This role is part of the Revenue Operations team in Cork. The Revenue Operations team is responsible for the provision of accounting support to the Revenue functions across Europe and the management of the Credit Processing for Revenue business finance functions. Responsibilities Key role as part of the Revenue Operations team Accounting support for Revenue business finance functions located across Europe: oSales Orders initial processing of credit notes and debit notes to customers relating to Price Protection, Back Margin, and other revenue adjustments oSales Orders review of supporting data relating to credit notes and debit notes input to SAP oSales Orders final processing of credit notes and debit notes to customers relating to Price Protection, Back Margin, and other revenue adjustments oConditional Rebate Tool - final processing of credit notes to customers in respect of promotions relating to end users oBilling Documents - final processing of credit notes to customers relating to SAP rebate agreements oOwnership of EMEIA customer rebate process oPrice Protection calculations through Macros oManaging downloads from Reporting Tools oInvolved in Ad Hoc Project work with centralization oPrepare documentation for Weekly Credits Audit Requirements Business Studies degree preferable. Newly qualified or part qualified ACMA, ACCA, ACA, CPA Must possess good communication, organization, technical and analytical skills. Motivated, flexible, self-starter who works well individually and in teams. SAP experience, previous experience in a similar role Please apply below.

Overview Apple Cork has a large finance department that executes a variety of financial tasks for a number of internal and external customers. The successful candidate will be responsible for ensuring that all bank account reconciliation activities are completed on a timely basis. The person will be based within the global financial share service center in Cork and will be a key point of contact between treasury operations, accounts payable and the local accounting leads. This is a key role in a dynamic environment with the potential for the role to develop further with additional responsibilities in line with business requirements. Responsibilities Responsible for the execution & co-ordination of all treasury related accounting activities for the EMIEA region including: General ledger postings and reconciliations Balance sheet reconciliations for bank, FX & Investment accounts Review all FX, cashflow and money market deals Perform reconciliation of all money market deals for all EMEIA divisions Key point of contact for all treasury accounting related queries including intercompany loan activity, 3rd party investments, and any banking related queries Liaise with main banking partner to resolve all bank queries on bank accounts in the EMEIA region Maintain bank account integrity, including full periodic balance sheet reviews Work with treasury operations in setting up new accounting rules, interfaces, and reports on quantum treasury Advise treasury operations on accounting flows for various cash management deals on quantum treasury Liaise with treasury in Austin regarding monthly FX activity for EMEIA Manage and maintain the EMEA bank reconciliation tool -T-Recs, at an SME level. Provide training to all lead accountants on treasury systems as required Ensure month-end close timetable is adhered to at all times Perform & deliver quarterly movement analysis on bank account GLs Responsible for Sarbanes-Oxley (SOX) compliance in treasury accounting functions together with ownership of some testing for other areas of the business Liaise with internal & external auditors Review existing controls and procedures to ensure that they are satisfactory and are up to date with the business requirements Liaise with other accountants to ensure that corporate treasury policies and internal controls are applied consistently across all regions Actively lead & participate in the roll out of treasury projects Manage one direct report. Requirements Qualified Accountant SAP & Quantum experience an advantage Good Organisational Skills Excellent Communicator Ability to meet tight reporting deadlines Self starter with ability to work on own initiative but also as part of a team Identify issues and drive to resolution on a timely basis Ability to build effective relationships Please apply below.

Overview Apple Cork has a large finance department that executes a variety of financial tasks for a number of internal and external customers. The successful candidate will be responsible for ensuring that all bank account reconciliation activities are completed on a timely basis. The person will be based within the global financial share service center in Cork. Responsibilities Manage all daily cash activity for over 40 entities. Calculate daily liquidity positions for all countries. Place funds on deposit with authorized financial institutions. Coordinate foreign exchange settlements on a weekly basis Manage the intercompany settlement process while working closely with other regions Manage Intercompany Loan Portfolio Investigation, reporting and follow up on outstanding/incorrect entries with Treasury, Banking and Global Financial Shared Service Centre(s) Perform month end close duties as required Ensure compliance with SOX requirements and assist with the external audit process and liaise with Auditors Train and implement our internal business partners on banking system or services Administer the regions bank accounts, including setup of new bank accounts, approved access, and updating documentation and authorized signers as required. Participate in ongoing and future Operations projects Ensure best in class treasury processes, procedures, systems & control environment Implement initiatives ensuring process standardization, optimization and automation Work with cross-functional teams including Tax, Legal & Intercompany to analyze and support both broad corporate and Treasury specific initiatives Monitor and analyse banking fees and transactions of Treasury activities; reconcile fees Coordinate and manage bank guarantees Requirements Min 3 years work experience in a treasury or Shared Services environment Minimum qualification of Undergraduate degree in business or accounting Treasury qualification desired but not essential Experience in business banking platforms or systems desired (Quantum, SAP an advantage) Understanding of accounting standards and their application to treasury instruments Ability to build effective relationships Strong communication skills and ability to deal with people at all levels both internally and externally Ability to design, develop, implement and enhance operational control structures Ability to work to tight deadlines and priorities workload in a fast-paced team environment Ability to operate in a large, multicultural organization and understanding of departmental relationships and responsibilities Investigative, methodical and tenacious mind set with the self motivation to drill down through large volumes of data while clearly focusing on the end objective Strongly analytical and extremely numerate with excellent attention to detail Working knowledge of accounting and reconciliation IT systems, including excel. High degree of professionalism essential at all times Strong written and verbal communication skills are essential Please apply below.

Overview The Apple Financial Services (AFS) support position has a wide range of responsibilities that are focused on managing the connectivity of external partner systems to Apple internal systems. This person will interface with different internal and external customers and work with other support team members for the timely resolutions of problems. They will coordinate and help develop new lender programs and enhancement requests, log them as issues and work with multiple contacts to resolve. They will act as a resource in all phases of the development and implementation process and will assist in coordinating projects and documentation as well as support implementation efforts. This person will work with different customers to find solutions to different challenges that may arise. Responsibilities Interact & support the AFS partners Connect partners to new Apple platforms Coordinate, support, train partners on new platform or platform changes Troubleshoot issues to identify appropriate issue resolution and ownership Analyze escalations for trends and issue resolution Identify and implement process improvement Technical knowledge in the area of API is a plus Review api documentation as it pertains to Apple's business partners Be able to create, review, and process test cases Support business partners Communicate and translate the required capabilities and outcomes effectively between business process areas and supporting departments Requirements Experience in projects or systems having middleware, message queuing, web services Experience in projects having enterprise-wide content and data distribution using common databases and data standards implemented with the Extensible Markup Language (XML), and/or APIs Understand techniques and query advice for advanced analytics from distributed data sources Experience in developing detail system requirements in use case or other requirements format, and associated technical specifications Experience in structured testing and creating test data Understand how the core data supports business strategies and the importance of having the right data for the correct entity, and related entity resolution issues Experience in projects related to banking systems and processes, preferably in loan, lease or credit line areas Good understanding of data privacy and security policies in one or more European countries Clear analytical and conceptual skills; effective written, spoken, communications and interpersonal skills Proficient in MSExcel & SAP & SQL & SOAP Education and/or Experience: Bachelors Degree in Computer Science, Information Systems, or other related field, or 3-4 years of work experience Reporting The person would be reporting to the local project manager with a dotted line to Apple IT, US and EMEA.

Overview The WW Apple Store Sales and Service team is seeking a new E-Commerce Specialist to join the team. At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! The ideal candidate will have experience working in a fast-paced B2C e-commerce environment. The role of an E-Commerce Specialist is to liase and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Applestore. This involves daily interaction with banks and our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, cheque, loan and lease. Fluency in English (both verbal and written) plus another European Language is an essential requirement for this role. Fluency in a third language, though not essential, would be an advantage for this role. Responsibilities Interaction with banks, financial institutions and credit mangers to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, cheque, loan and leasing. Analysis of incoming Apple Store orders for potential fraud risk and identify Fraud trends involving outbound telephone calls to customers. Follow up and resolve chargeback queries. Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation. Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, problem escalation and resolution. Skills & Experience Qualification in Business/Finance a distinct advantage Strong communication skills, team player, customer focused and maintain a professional attitude Relevant/similar experience and fluency in at least one foreign language is a distinct advantage Ability to work in an information sensitive environment Team player and ability to work in a changing challenging environment. Excellent telephone manner, interpersonal and communication skills Highly motivated and organised with the ability to work to tight deadlines. Ability to use discretion and work on own initiative Very good accuracy and attention to detail As this job is direct relation to order volume flexibility is required and will occasionally involve weekend work. Knowledge of SAP and MS Excel

Overview The Finance team in Cork manages all accounting activities for Apples extensive business in Europe. This growing team, which numbers approximately 180 Finance professionals supports more than 40 legal entities in 20 countries across the region. The team forms part of a dynamic global organization, aligned by process tracks, which are managed locally, but with a strong alignment to global process ownership. We are currently seeking to recruit a cash application specialist. This role is part of the European Operations Finance team in Cork and will support the cash application process and team in a centralised, multilingual service centre environment. The successful candidate will become a member of the wider Finance team with regional interactions. This is a key role in a dynamic environment with the potential for the role to develop further with additional responsibilities in line with business requirements. Responsibilities Apply payments to customers account accurately within strict deadline. Providing excellent customer service to internal and external customers: oCustomer account reconciliation oQuery resolution oAdministration of the direct debit process in relation to payments oProvide general support to the Credit and Collections team Complete collection bank accounts reconciliation Participate in cash application continuous process improvements Participate in adhoc projects Requirements Working towards professional qualification Previous account receivable experience desirable Fluent in English Other language desirable. Must possess good communication, organisational, technical and analytical skills. Able to build business relationship Attention to detail required SAP experience an advantage. Motivated, flexible, self-starter who works well individually and in teams.

Overview The Finance team in Cork manages all accounting activities for Apples extensive business in Europe. This growing team, which numbers approximately 180 Finance professionals supports more than 40 legal entities in 20 countries across the region. The team forms part of a dynamic global organization, aligned by process tracks, which are managed locally, but with a strong alignment to global process ownership. We are currently seeking to recruit an Analyst in our Cash Applications and Credit Card Services department. The successful candidate will become a member of the wider Finance team with regional interactions. This is a key role in a dynamic environment with the potential for the role to develop further with additional responsibilities in line with business requirements. Responsibilities Apply payments to customers account accurately within strict deadline. Providing excellent customer service to internal and external customers: oCustomer account reconciliation oQuery resolution oAdministration of the direct debit process in relation to payments oProvide general support to the Credit and Collections team Complete collection bank accounts reconciliation Participate in cash application continuous process improvements Execution of credit cards and debit cards accounting activities for the EMEA region Ensuring account integrity, including full periodic BS reviews General Ledger postings and reconciliations Ensuring excellent control environment Liaising with key external vendors Prepare month end accruals Support and back up other team members Participate in adhoc projects Requirements Recently qualified accountant Previous account receivable experience desirable Fluent in English Other language desirable. Must possess good communication, organisational, technical and analytical skills. Able to build business relationship Attention to detail required SAP experience an advantage. Motivated, flexible, self-starter who works well individually and in teams.

Overview The Supply Demand Management (SDM) department within Apple is responsible for planning the distribution of Macs, iPods, iPads, iPhones and various accessories across Europe. The Decision Support team within the department is responsible for implementing projects, improving key processes and providing for the reporting needs of SDM. The Business Analyst role requires an individual with excellent analytical and communication skills, who can coordinate projects and support key activities in a fast-paced environment. This person will also be focused on the development of reports in support of the SDM business requirements. The job is based in Cork and reports to the Decision Support Manager. Key Responsibilities include Requirements gathering for projects and process improvement initiatives. Development of reports and automated routines to support organisational needs and process improvements. Production of up-to-date documentation and metrics to support project management. Working with internal customers on an ongoing basis and managing issues that may arise. Driving initiatives to completion and ensuring that benefits are gained and maintained. In the medium term, the analyst will need to take responsibility for the development of reports in support of the SDM business requirements. The analyst will also be expected to coordinate and support local and cross regional projects applicable to the SDM function. Skills and Attributes Excellent verbal and written communication/presentation skills A technical person with the ability to quickly understand business processes and business drivers. Able to work cross-functionally in a matrixed environment. Ability to interface with other technical groups. Must be able to work in a fast paced environment, perform effectively under dynamic conditions such as directional changes, tight deadlines, limited resources etc. Flexibility is required. Must be able to work as required to fulfill business needs. Process and Systems oriented Required Bachelors degree (or equivalent) in business, engineering or computing 3 years + experience working as a business systems analyst. Programming skills Significant familiarity with MS Excel and ideally Excel VBA Desired Experience implementing business process improvements Familiarity with Forecasting, MRP and MPS processes Business Objects and/or SAP

Overview Support Apple's exciting and rapidly expanding Retail organization by participating in the creation of essential business solutions using powerful technology and sound process design. Working with end users, IT professionals and HR professionals, this entry-level position will be responsible for a broad range of duties related to HR systems projects. The successful candidate will: Support senior project managers on multiple large-scale, multi-program, or multi-system projects having worldwide implications Have individual responsibility for delivering small, well-defined components of larger projects Work as a member of groups responsible for delivering larger, less-defined components of larger projects Be responsible for developing and maintaining Retail HR Systems communications and project management tools and processes Inform and influence all Retail HR Systems work with an acquired Apple Retail in-store knowledge and experience Technical Skills & Competencies: Basic understanding of business analysis and how to implement it to achieve business solutions whether improvements in systems or process Basic understanding of the Human Resource functions Experience using Apple and other technologies to communicate, get work done, and create business solutions (Mac OS X, Wiki/TWiki, Databases etc.). Additionally, the successful candidate will have: Unquestionable confidentiality The desire and aptitude to develop skills as a HR Systems business analyst and project manager Outstanding written and verbal communication skills The ability to be a successful member of cross-functional and virtual teams A willingness to undertake substantial international travel when required Endless flexibility and a sense of humor 1 year of related experience Please apply below.

At Apple, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire and that by focusing on the smallest of details, we can make big impacts with our customers and their business. Building this environment starts with YOU! The ideal Inside Sales Representative candidate should: Be passionate about Apple products and its unique company culture; Demonstrate Apple Products and accessories to our business customers whilst educating customers on how our products will benefit their Business; Provide consultative solutions to customers based on their business needs; Be a subject matter expert on the Apple product features and related accessories; Be comfortable in a fast-paced, results driven, performance-based environment where performance are monitored, recorded, and assessed; Bring innovation & creative thinking to Apple Store for Business; Should posses a track record of sales success and proven ability to exceed all sales goals. An Inside Business Sales Representative within the Apple Store For Business organization is responsible for: Providing the ultimate professional experience whilst building and maintaining B2B relationships with our customers; Qualifying and converting sales received through inbound and outbound calls; Providing our Business Customers with a full solution to benefit their business; Generating leads, influencing buying decisions and directing our business customers through order processes; Driving and executing inbound calls into closed sales; Demonstrating ability to think pro-actively and strategically; Reaching and exceeding targets. Education and Experience: Fluency in German and English; Must have a minimum of 3 years sales experience with a minimum of 1 year in the Business to Business space preferably in the Technology Sector; Strong history of quota achievement over career; 3rd Level Degree or equivalent work experience; Must have excellent speaking skills complemented by exceptional written, oral skills and very strong organizational skill; Ability to articulate and understand the customer strategy and Apple solution strategy independently. Please apply below.

Overview The WW Apple Store Sales and Service team is seeking a new E-Commerce Specialist to join the team. At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! The ideal candidate will have experience working in a fast-paced B2C e-commerce environment. The role of an E-Commerce Specialist is to liase and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Applestore. This involves daily interaction with banks and our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, cheque, loan and lease. Fluency in English (both verbal and written)and Arabic is an essential requirement for this role. Responsibilities Interaction with banks, financial institutions and credit mangers to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, cheque, loan and leasing. Analysis of incoming Apple Store orders for potential fraud risk and identify Fraud trends involving outbound telephone calls to customers. Follow up and resolve chargeback queries. Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation. Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, problem escalation and resolution. Skills & Experience Qualification in Business/Finance a distinct advantage Strong communication skills, team player, customer focused and maintain a professional attitude Relevant/similar experience and fluency in at least one foreign language is a distinct advantage Ability to work in an information sensitive environment Team player and ability to work in a changing challenging environment. Excellent telephone manner, interpersonal and communication skills Highly motivated and organised with the ability to work to tight deadlines. Ability to use discretion and work on own initiative Very good accuracy and attention to detail As this job is direct relation to order volume flexibility is required and will occasionally involve weekend work. Knowledge of SAP and MS Excel Please apply below.

At Apple, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire and that by focusing on the smallest of details, we can make big impacts with our customers and their business. Building this environment starts with YOU! The ideal Inside Sales Representative candidate should: Be passionate about Apple products and its unique company culture; Demonstrate Apple Products and accessories to our business customers whilst educating customers on how our products will benefit their Business; Provide consultative solutions to customers based on their business needs; Be a subject matter expert on the Apple product features and related accessories; Be comfortable in a fast-paced, results driven, performance-based environment where performance are monitored, recorded, and assessed; Bring innovation & creative thinking to Apple Store for Business; Should posses a track record of sales success and proven ability to exceed all sales goals. An Inside Business Sales Representative within the Apple Store For Business organization is responsible for: Providing the ultimate professional experience whilst building and maintaining B2B relationships with our customers; Qualifying and converting sales received through inbound and outbound calls; Providing our Business Customers with a full solution to benefit their business; Generating leads, influencing buying decisions and directing our business customers through order processes; Driving and executing inbound calls into closed sales; Demonstrating ability to think pro-actively and strategically; Reaching and exceeding targets. Education and Experience: Fluency in French and English; Must have a minimum of 3 years sales experience with a minimum of 1 year in the Business to Business space preferably in the Technology Sector; Strong history of quota achievement over career; 3rd Level Degree or equivalent work experience; Must have excellent speaking skills complemented by exceptional written, oral skills and very strong organizational skill; Ability to articulate and understand the customer strategy and Apple solution strategy independently. Please apply below.

Overview The WW Apple Store Sales and Service team is seeking a new E-Commerce Specialist to join the team. At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! The ideal candidate will have experience working in a fast-paced B2C e-commerce environment. The role of an E-Commerce Specialist is to liase and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Applestore. This involves daily interaction with banks and our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, cheque, loan and lease. Fluency in English (both verbal and written) is an essential requirement for this role. Fluency in a third language, though not essential, would be an advantage for this role. Responsibilities Interaction with banks, financial institutions and credit mangers to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, cheque, loan and leasing. Analysis of incoming Apple Store orders for potential fraud risk and identify Fraud trends involving outbound telephone calls to customers. Follow up and resolve chargeback queries. Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation. Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, problem escalation and resolution. Skills & Experience Degree in Business/Finance a distinct advantage Strong communication skills, team player, customer focused and maintain a professional attitude Relevant/similar experience and fluency in at least one foreign language is a distinct advantage Ability to work in an information sensitive environment Team player and ability to work in a changing challenging environment. Excellent telephone manner, interpersonal and communication skills Highly motivated and organised with the ability to work to tight deadlines. Ability to use discretion and work on own initiative Very good accuracy and attention to detail As this job is direct relation to order volume flexibility is required and will occasionally involve weekend work. Knowledge of SAP and MS Excel Please apply below.

At Apple, we believe that hard work, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire and we can make big impacts with our customers through home-based Chat support. Building this environment starts with YOU! The Worldwide Apple Online Store Sales team is looking for self-starter, motivated, and tech-savvy individuals who would excel working from home to offer Apple customers an unparalleled product consultation over Chat. At-Home Chat Representatives will: Be self-starters who are comfortable in an environment remote from co-workers and managers; Excel working with autonomy; Be passionate about Apple products and its unique company culture; Demonstrate Apple products and accessories to customers through Chat; Provide consultative lifestyle solutions to customers based on their needs; Be comfortable in a home-based, results orientated environment where performance and results are monitored, recorded, and assessed remotely; Can translate techno-speak in to non-tech speak and communicate this through a Chat Platform. Desired Qualities, Behaviors, and Skills: Self-starter; Ability to work and make decisions with minimal supervision; Proficient typing skills; Comfortable working with ambiguity; Strong organizational skills; Team player; Experience with a PC as well as a Mac; Able to troubleshoot basic issues related to home-office. Is being an At-Home Chat Representative a great fit for you? Consider the following questions: 1. Do you have a flexible schedule, including the ability to work nights and weekends? 2. Do you live near Dublin or within a one-hour commute of Dublin? 3. Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours? 4. Do you have a workspace with a desk and chair? Does this workspace allow for the proper installation of technical equipment? 5. Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 5mbps downstream and 1mbp upstream? (monthly allowance provided by Apple) Education and Experience: Degree preferred plus 1-2 years proven experience in a sales or customer service environment; Gets technology and ideally have hands-on knowledge of Apple products, applications and services; Professional verbal and written communication skills; Fluency in Spanish and English Please apply below.

At Apple, we believe that hard work, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire and we can make big impacts with our customers through home-based Chat support. Building this environment starts with YOU! The Worldwide Apple Online Store Sales team is looking for self-starter, motivated, and tech-savvy individuals who would excel working from home to offer Apple customers an unparalleled product consultation over Chat. At-Home Chat Representatives will: Be self-starters who are comfortable in an environment remote from co-workers and managers; Excel working with autonomy; Be passionate about Apple products and its unique company culture; Demonstrate Apple products and accessories to customers through Chat; Provide consultative lifestyle solutions to customers based on their needs; Be comfortable in a home-based, results orientated environment where performance and results are monitored, recorded, and assessed remotely; Can translate techno-speak in to non-tech speak and communicate this through a Chat Platform. Desired Qualities, Behaviors, and Skills: Self-starter; Ability to work and make decisions with minimal supervision; Proficient typing skills; Comfortable working with ambiguity; Strong organizational skills; Team player; Experience with a PC as well as a Mac; Able to troubleshoot basic issues related to home-office. Is being an At-Home Chat Representative a great fit for you? Consider the following questions: 1. Do you have a flexible schedule, including the ability to work nights and weekends? 2. Do you live near Dublin or within a one-hour commute of Dublin? 3. Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours? 4. Do you have a workspace with a desk and chair? Does this workspace allow for the proper installation of technical equipment? 5. Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 5mbps downstream and 1mbp upstream? (monthly allowance provided by Apple) Education and Experience: Degree preferred plus 1-2 years proven experience in a sales or customer service environment; Gets technology and ideally have hands-on knowledge of Apple products, applications and services; Professional verbal and written communication skills; Fluency in English essential Please apply below

At Apple, we believe that hard work, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire and we can make big impacts with our customers through home-based Chat support. Building this environment starts with YOU! The Worldwide Apple Online Store Sales team is looking for self-starter, motivated, and tech-savvy individuals who would excel working from home to offer Apple customers an unparalleled product consultation over Chat. At-Home Chat Representatives will: Be self-starters who are comfortable in an environment remote from co-workers and managers; Excel working with autonomy; Be passionate about Apple products and its unique company culture; Demonstrate Apple products and accessories to customers through Chat; Provide consultative lifestyle solutions to customers based on their needs; Be comfortable in a home-based, results orientated environment where performance and results are monitored, recorded, and assessed remotely; Can translate techno-speak in to non-tech speak and communicate this through a Chat Platform. Desired Qualities, Behaviors, and Skills: Self-starter; Ability to work and make decisions with minimal supervision; Proficient typing skills; Comfortable working with ambiguity; Strong organizational skills; Team player; Experience with a PC as well as a Mac; Able to troubleshoot basic issues related to home-office. Is being an At-Home Chat Representative a great fit for you? Consider the following questions: 1. Do you have a flexible schedule, including the ability to work nights and weekends? 2. Do you live near Dublin or within a one-hour commute of Dublin? 3. Do you have a private workspace in your house with a door, where ambient noise can be minimized during work hours? 4. Do you have a workspace with a desk and chair? Does this workspace allow for the proper installation of technical equipment? 5. Do you have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 5mbps downstream and 1mbp upstream? (monthly allowance provided by Apple) Education and Experience: Degree preferred plus 1-2 years proven experience in a sales or customer service environment; Gets technology and ideally have hands-on knowledge of Apple products, applications and services; Professional verbal and written communication skills; Fluency in German and English Please apply below.

Overview: Apples Telecoms Business in EMEIA is expanding. To support this growth we need a highly motivated self-starter who can keep their finger on the pulse of our Telco accounts. The position entails Collaboration, Planning, Forecasting and Replenishment (CPFR) activities. The team identifies and analyses demand trends, and works with internal teams (such as Sales, Supply Planning & Logistics) to manage the replenishment process for our customers. The CSAM is the single point of contact for the Telco for all operational concerns. This role is suitable for individuals who thrive in a fast paced, dynamic and evolving environment and who have strong analytical, forecasting/planning and account management skills. We are looking for ambitious individuals who have an excellent understanding of Supply Chain, Customer Relations and the ability to collaborate cross-functionally to deliver outstanding Customer Service. Responsibilities include but are not limited to: 1.Build and maintain effective working relationships with both Telco Partners and internal departments. 2.Monitor and analyze inventory and sales data and make informed decisions and commitments as a result. 3.Ensure that the interests of the business are represented during account communications. 4.Work, on own initiative, to gather and disseminate information needed to make decisions and drive the business, to both internal departments and external customers. 5.Hold regular Business Operations calls and Business Reviews with each Telco Partner to reach a collaborative forecast & ensure compliance to contractual Ts & Cs. 6.Monitor specific Key Performance Indicators. 7.Manage execution of the Order Flow Process with Telcos, from Demand Forecasting through to Delivery, to ensure optimal customer service levels are attained. 8.Ensure adherence of the Telcos Contractual requirements, and work to gain a thorough understanding of Legal, VAT & Tax Compliance requirements. 9.Identify account process improvement opportunities, with functional experts, and present them to senior management with recommendations. 10.Lead & facilitate forums to represent the Telcos demand requirements/strategies to senior internal stakeholders. 11.Understand the Telcos entire supply chain model. Characteristics we look for: 1.Ability to analyze data and make planning decisions. 2.Ability to identify, communicate & manage account risks. 3.Practical & pro-active approach to problem solving and process improvement. 4.Excellent communication, interpersonal, negotiation, commercial & organizational skills. 5.Ability to manoeuver through complex political situations. 6.Ability to change the thinking of, or gain acceptance of, others in sensitive situations. 7.Ability to build effective and influential relationships in a cross-functional team environment. 8.Ability to effectively cope with change as well as a lack of general direction. 9.High attention to detail & ability to drive flawless execution to tight deadlines. 10.Independent, self-reliant, tenacious, self-starter. Education & Experience The successful candidate will ideally have: 1.Bachelor degree in Business, Maths or Engineering ideally. Candidates from a Finance background will also be considered. 2.3-5 years experience in the field of Operations & Supply Chain, preferably in the FMCG/Electronics industry. 3.Post graduate qualification in CPIM, IBF, CIMA or CAT would be an advantage. 4.Knowledge of ERP systems / SAP knowledge with strong analytical skills 5.Prior experience in product planning, production control, inventory management, or production/manufacturing operations. Please apply below.

Temporary Position EMEIA Reseller Operations Overview: Opportunities have arisen within the Reseller Operations Team in the EMEIA Region. These roles will suit candidates with excellent analytical & forecasting capabilities. Key Responsibilities: -Develop collaborative agreed run rate/demand plan for Apple Premium Partners by analyzing partner sales data, demand forecasts, and inventory data weekly to derive a clear demand statement to ensure appropriate stocking levels. -Monitor the order backlog to ensure it reflects Partners true requirements and mitigate the risk of inventory exposure -In product constraint situations, manage partner expectations in regards to supply, and work with all stake holders to define and execute a plan to balance supply across all accounts -Ensure we do not exceed inventory targets, justify cases where this might be required -Work Collaboratively with Sales to gain intelligence on deals, promotions and new store openings and all events that will impact the normal RR -Work Collaboratively with Demand Forecast Analysts to improve forecast accuracy -Investigate if supply is not meeting customer expectations and proactively investigate solutions to ensure agreed run rate is met -Report weekly results to key stakeholders, to measure performance against KPI Skills & Competencies Required; -Data analysis and numeracy skills with proven ability to evaluate, analyse and present data -Practical & proactive approach to problem solving and continuous process improvement -Ability to build effective relationships in a cross-functional team environment, excellent communication skills are necessary -Ability to work under pressure Qualifications & Experience Required: 1.Business, Science, Engineering, Maths, Supply Chain or Finance Qualification, Degree qualified distinct advantage. 2. Advanced Excel 3. Three plus years in a similar supply chain, demand/supply planning or sales operations role 4. Fluent English essential & Swedish essential Please apply below.

Temporary & Permanent Positions EMEIA Reseller Operations Overview: Opportunities have arisen within the Reseller Operations Team in the EMEIA Region. This team manages the Operational Relationship with Apple Resellers and Distributors across the EMEIA region. This role involves working with our partners on a daily basis, understanding their forecast and demand trends and influencing internal teams to ensure we execute to fulfill the correct demand signal. These roles will suit individuals who thrive in a fast paced, dynamic and evolving environment and who have strong analytical, planning/forecasting, and excellent communication and account management skills. We are interested in meeting candidates who come from a range of backgrounds including but not limited to Supply Chain, Retail, Finance & Business Intelligence. Key Responsibilities: - Develop collaborative agreed run rate/demand plan for Apple Premium Partners by analyzing partner sales data, demand forecasts, and inventory data weekly to derive a clear demand statement to ensure appropriate stocking levels. - Monitor the order backlog to ensure it reflects Partners true requirements and mitigate the risk of inventory exposure - In product constraint situations, manage partner expectations in regards to supply, and work with all stake holders to define and execute a plan to balance supply across all accounts - Ensure we do not exceed inventory targets, justify cases where this might be required - Work Collaboratively with Sales to gain intelligence on deals, promotions and new store openings and all events that will impact the normal RR - Work Collaboratively with Demand Forecast Analysts to improve forecast accuracy - Investigate if supply is not meeting customer expectations and proactively investigate solutions to ensure agreed run rate is met - Report weekly results to key stakeholders, to measure performance against KPI Skills & Competencies Required: - Data analysis and numeracy skills with proven ability to evaluate, analyse and present data - Practical & proactive approach to problem solving and continuous process improvement - Ability to build effective relationships in a cross-functional team environment, excellent communication skills are necessary - Ability to work under pressure Qualifications & Experience Required: 1. Bachelor degree in Business/Science/Engineering/Maths/Supply Chain/Finance 2. Advanced Excel 3. Min 3 plus years in a similar supply chain, demand/supply planning or sales operations role 4. Fluent English essential Please apply below.

Temporary & Permanent positions available EMEIA Reseller Operations Overview: Opportunities have arisen within the Reseller Operations Team in the EMEIA Region. These roles will suit candidates with excellent analytical & forecasting capabilities. Key Responsibilities: -Develop collaborative agreed run rate/demand plan for Apple Premium Partners by analyzing partner sales data, demand forecasts, and inventory data weekly to derive a clear demand statement to ensure appropriate stocking levels. -Monitor the order backlog to ensure it reflects Partners true requirements and mitigate the risk of inventory exposure -In product constraint situations, manage partner expectations in regards to supply, and work with all stake holders to define and execute a plan to balance supply across all accounts -Ensure we do not exceed inventory targets, justify cases where this might be required -Work Collaboratively with Sales to gain intelligence on deals, promotions and new store openings and all events that will impact the normal RR -Work Collaboratively with Demand Forecast Analysts to improve forecast accuracy -Investigate if supply is not meeting customer expectations and proactively investigate solutions to ensure agreed run rate is met -Report weekly results to key stakeholders, to measure performance against KPI Skills & Competencies Required; -Data analysis and numeracy skills with proven ability to evaluate, analyse and present data -Practical & proactive approach to problem solving and continuous process improvement -Ability to build effective relationships in a cross-functional team environment, excellent communication skills are necessary -Ability to work under pressure Qualifications & Experience Required: 1.Business, Science, Engineering, Maths, Supply Chain or Finance Qualification, Degree qualified distinct advantage. 2. Advanced Excel 3. Three plus years in a similar supply chain, demand/supply planning or sales operations role 4. Fluent English essential & German essential Please apply below.

Overview: Apples Telco Business in EMEIA is expanding. To support this growth we need a highly motivated individual who can build and develop the relationship with our Telco Partners. The team identifies and analyses demand trends, and works with internal teams (such as Sales, Supply Planning & Logistics) to manage the replenishment process for our customers. This role is suitable for individuals who thrive in a fast paced, dynamic and evolving environment and who have strong analytical, forecasting/planning and account management skills. We are looking for ambitious individuals who have knowledge of the Order Cycle Execution Process. Responsibilities include but are not limited to: 1.Build and maintain effective working relationships with both Telco Partners and internal departments. 2.Hold regular Business Operations calls and Account Reviews with each Telco Partner. 3.Ensure that all customer requests are dealt with appropriately and in a timely manner. 4. Fully understanding the Telcos demand and optimal inventory targets, and using this to work with the Telco to derive a clear demand statement/forecast. 5.Manage execution of the Order Flow Process with Telcos, from Order Booking through to Delivery, to ensure optimal customer service levels are attained. 6.Understands and is competent in the use of available operational tools. 7.Identify potential process improvement opportunities and present them to management with recommendations. Characteristics we look for: 1.Strong numeracy and analytical skills. 2.Practical approach to problem solving and process improvement 3.Excellent communications & negotiation skills 4.Ability to build effective relationships in a cross-functional team environment 5.Flexibility and prioritization of key daily & weekly tasks. 6.High attention to detail & ability to work to tight deadlines Education & Experience The successful candidate will ideally have: 1.Bachelor degree in Business, Maths or Engineering. However applicants with relevant experience in Operations/Supply Chain/Customer Service will also be considered. 2.Post graduate qualification an advantage. 3.Advanced Excel. 4.Knowledge of ERP systems / SAP

Due to ongoing expansion we have a number of exciting opportunities in our Order Management Department/Reseller Operations. We are interested in meeting candidates who come from a range of backgrounds including but not limited to: Supply Chain, Retail, Finance, Engineering & Business Intelligence. These roles and will suit individuals who thrive in a fast paced, dynamic and evolving environment and who have strong analytical, planning/forecasting, and excellent communication and account management skills. Overview This team manages the Operational Relationship with Apple Resellers and Distributors across the EMEIA region. These roles involve working with our partners on a daily basis, understanding their forecast and demand trends and influencing internal teams to ensure we execute to fulfill the correct demand signal. Key Responsibilities; -Work with our Reseller and Distributor Partners to agreed the true sales run rate for each of our iPod, iPad and Mac product lines. -Perform detailed analysis of Partner sales data, forecasts, and inventory level on a weekly basis -Monitor our Partners order book to ensure it reflects Partners true requirements and mitigate the risk of inventory exposure -Ensure we do not exceed inventory targets, justify cases where this might be required -Work Collaboratively with Sales to gain intelligence on deals, promotions and new store openings and all events that will impact the normal run rate -Work Collaboratively with Internal Forecasting team to improve forecast accuracy -Investigate if supply is not meeting customer expectations and proactively investigate solutions to ensure agreed run rate is met -In product constraint situations, manage partner expectations in regards to supply, and work with all stake holders to define and execute a plan to balance supply across all accounts -Report weekly results to key stakeholders, to measure performance against Key Performance Indicators (KPIs) Skills & Competencies Required; -Data analysis and numeracy skills with proven ability to evaluate, analyse and present data -Exceptional communication skills and a proven ability to negotiate and deal with conflict -Practical & proactive approach to problem solving and continuous process improvement -Ability to build effective relationships in a cross-functional team environment -Highly organised individual, who is comfortable working with ambiguity and change -Ability to work under pressure Qualifications & Experience Required: -Masters/Bachelors degree ideally, however applicants with 2 years + relevant experience in this area will also be considered -Advanced Excel -SAP experience preferable -Fluent English essential another European language a distinct advantage Please apply below.

Overview: We are currently in the process of strengthening and expanding our Planning Department within Apple and are looking for a wide variety of candidates, from the experienced to the college grad. This role would be suitable for an individual who can utilise their analytical, planning or account management skills and will interest candidates from fast moving consumer goods environments, electronics, Retail and Finance backgrounds. We are looking ambitious individuals who will be tasked with managing all aspects of Supply and Demand Management for a number of our Product Lines. This team is responsible for analyzing Demand and securing Supply to support all of Apples Routes to Market in the EMEA region; Apples Online Store, Apples Retail Chain and also Apples wider Reseller Channel. Responsibilities include but are not limited to: Work closely with Sales, Sales Finance and WorldWide planning to balance supply and demand for the region. Work closely with cross-functional teams to execute supply plans Prepare build plans and allocation plans for all routes to market Responsible for reporting and presentation of executive reviews that are key to driving business decisions Provide decision support information/analysis to all levels in the organization. End to end ownership of the management of your product lines The role will be part of the EMEA SDM Planning organization and as the business develops, planners may be asked to support other product ranges. Skills & Attributes : Data analysis and numeric skills with the ability to evaluate, analyse and present data Practical and proactive approach to problem solving and process improvement Solution oriented analytical planning skills Strong work ethic, perseverance and flexibility Organised and able to react to the challenges of a fast moving environment Excellent communication, interpersonal and negotiation skills, both written and verbal Ability to build effective relationships in a cross-functional team environment The ability to deliver quality work to tight deadlines Proficiency in at least one MRP system and strong Excel Skills. A self-starting, innovative individual who also can work as part of a team Education & Experience Masters/Bachelors degree ideally, however applicants with 3-5 years relevant experience in this area will also be considered. Certification in APICS or similar qualification would be an advantage Please apply below.

Temporary and Permanent positions available. EMEIA Reseller Operations Overview: Opportunities have arisen within the Reseller Operations Team in the EMEIA Region. These roles will suit candidates with excellent analytical & forecasting capabilities. Key Responsibilities: -Develop collaborative agreed run rate/demand plan for Apple Premium Partners by analyzing partner sales data, demand forecasts, and inventory data weekly to derive a clear demand statement to ensure appropriate stocking levels. -Monitor the order backlog to ensure it reflects Partners true requirements and mitigate the risk of inventory exposure -In product constraint situations, manage partner expectations in regards to supply, and work with all stake holders to define and execute a plan to balance supply across all accounts -Ensure we do not exceed inventory targets, justify cases where this might be required -Work Collaboratively with Sales to gain intelligence on deals, promotions and new store openings and all events that will impact the normal RR -Work Collaboratively with Demand Forecast Analysts to improve forecast accuracy -Investigate if supply is not meeting customer expectations and proactively investigate solutions to ensure agreed run rate is met -Report weekly results to key stakeholders, to measure performance against KPI Skills & Competencies Required; -Data analysis and numeracy skills with proven ability to evaluate, analyse and present data -Practical & proactive approach to problem solving and continuous process improvement -Ability to build effective relationships in a cross-functional team environment, excellent communication skills are necessary -Ability to work under pressure Qualifications & Experience Required: 1.Bachelor degree in Business, Science, Engineering, Maths or Supply Chain required 2. Advanced Excel 3. Three plus years in a similar supply chain, demand/supply planning or sales operations role 4. Fluent English essential & German essential Benefits: VHI Shares Staff discount Gym Canteen Parking Life Assurance Pension Relocation Package Sports & Social Please apply below.

The Apple Finance department based in Cork supports all functions of the Apple business including the European Logistics, Manufacturing and Asia /Pac Operations, European Technical Support, Retail, iTunes and Applestore. Apples business is constantly changing and growing to meet market demands. We are seeking a person to join the team, who will take an active role in the accounting activities associated with the European region. The aim of this role is to support the development and delivery of Payroll Systems & Process Support within the GFSS EMEIA Payroll Department. The requirement is to develop, implement & deliver and streamline the below mentioned tasks. This will lead to subsequent training of the Payroll Specialist before transitioning the tasks to the Payroll Specialists. Responsibilities Develop & update process documentation for EMEIA operational payrolls and work with the team to align processes across all EMEIA payrolls - currently processing payroll in 12 countries and 27 legal entities. Creation of detailed work instructions across EMEIA operational payrolls Track monthly metrics & postmortem deliverables Develop training strategy & tools for training employees, managers and other partners on payroll systems/processes required for accurate & timely payment of all employees Delivery of training to employees, managers and other partners across EMEIA Develop & update payroll communications - Websites, Bulletins, etc Identify adhoc training requirements post monthly payrolls and deliver training as required Partner with the HRHelpline Team to transfer knowledge to the HRHL team Ensuring SOX and Compliance controls are followed throughout Skills & Experience Experience in the design & delivery of training material and custom documentation Excellent communication and presentation skills, a positive and professional attitude Proven ability to learn complex systems and process information Good Keynote/Powerpoint skills essential along with experience in writing scripts or automating tasks using Excel tools Team worker and ability to build working relationships and work across teams Good organisation skills Self Starter who is motivated, flexible and capable of working on own initiative Ability to meet strict deadlines and to handle pressure

The Apple Finance department based in Cork supports all functions of the Apple business including the European Logistics, Manufacturing and Asia /Pac Operations, European Technical Support, Retail, iTunes and Applestore. Apples business is constantly changing and growing to meet market demands. We are seeking a person to join the team, who will take an active role in the accounting activities associated with the European region. The aim of this role is to support the new Payroll Specialists within the GFSS EMEIA Payroll Department. The requirement is to automate, structure and streamline the below mentioned tasks. This will lead to subsequent training of the Payroll Specialist before transitioning the tasks to the Payroll Specialists. Responsibilities Completion of payroll postings and accruals for EMEA payrolls; Ensuring that all system driven and automatic postings are correct and accurate; Develop automated reconciliations between payroll outputs and general ledger monthly reporting Responsibility for EMEA payroll monthly balance sheet reconciliations; investigating aged items, clearing and performing reviews with the Accountants. Bi annual ESPP reconciliations; Stock reporting and related accounting Accounts Payable management of our vendors & tax authorities Develop process documentation for all of the above; structure above tasks On-going process improvement; Provide training in above processes and transition the tasks Ensuring SOX and Compliance controls are followed throughout Skills & Experience Qualified or part-qualified accountant with the following: Accounting experience in a high-volume environment; General Accounting Experience; SAP experience desirable as most work will be performed on SAP; Good Excel skills essential (pivot table;vlookup and macros desirable) Team worker and ability to build working relationships; Good organisation skills and excellent communicator Self Starter who is motivated, flexible and capable of working on own initiative Must be able to produce high quality and accurate documentation and system postings. Strict deadlines and ability to handle pressure

The Apple Finance department based in Cork supports all functions of the Apple business including the European Logistics, Manufacturing and Asia /Pac Operations, European Technical Support, Retail, iTunes and Applestore. The purpose of this role is to co-ordinate and execute all Fixed Assets Accounting activities for the Apple Operations Division. Provide support and information to the local Finance, Procurement and Management teams and to the Buy/Sell teams in Cupertino. Responsibilities Responsibility for all Fixed Assets accounting activities, including: Determining correct Asset Capitalization for assets in the AO Division from both US GAAP and Local Accounting perspective and approving all asset purchases. SAP postings of the necessary accounting entries for Asset additions, disposals, sales and transfers. Ensure that month-end close timetable deadlines are met to support the regional Financial close. Preparing all EMEIA Fixed assets corporate schedules. Executing and monitoring monthly depreciation runs. Monthly Fixed Asset Reconciliations the AO Division in both US GAAP and Local GAAP books. Monitoring the Construction in Progress account activity and posting the necessary capitalization entries. Monthly and Quarterly Corporate Reporting on the Fixed Assets movements. Assist in the coordination and execution of the periodic Fixed Assets count cycle for the Division and following up on appropriate actions for each of the entities. Participating in the Divisional Capital Asset budgeting cycle, reporting activities and monitoring & reviewing open Asset Purchase Orders for the entity. Accounting for the Accounts Receivable invoices for sale of Apple Own Use and miscellaneous promotional and other activities where applicable. Being involved and working in the GFSS and in any Fixed Assets projects as they arise. Ensuring SOX compliance and excellent control environment in Fixed Assets accounting area. Skills & Experience Excellent communicator. Good organizational skills with ability to multi-task. Qualified Accountant or a Finalist with previous Fixed Assets accounting experience. Strong SAP and Excel knowledge. Flexible and motivated. Team player with individual initiative.

Apple is seeking to recruit two Financial Analysts for one of its Irish subsidiaries, Apple Operations (AO). The successful candidate will become part of a team which will be responsible for all of the Financial activities of the division, including the Financial management of capacity expansion programs associated with our OEM supply base in Asia. AO will support this expansion through a number of strategic initiatives including - Component Buy/Sell activities - Financing arrangements - Equipment arrangement Responsibilities The Financial Analyst will work with the Division Controller in the execution of the following functions - Financing (Prepayment) arrangements Providing decision support information around the creditworthiness of the supply base Monitor credit and review Supplier compliance Equipment arrangements Establish processes to track and monitor assets, including periodic physical inspections Create adequate control around the PtP processes (POs, GR/IRs, etc.) Provide Financial analytics in connection with impairment reviews Component Buy/Sell Activity Manage the recoupment of prepayment balances against o/s debt Interacting with Suppliers to establish processes (e.g., EDI interfaces, timing of deliverables, etc) Processing appropriate intercompany transactions, as determined buy Tax Department Provide all and any Financial evaluations as required by the Tax Department in connection with any TP adjustments Additionally the Analyst will be required to - Prepare KPI reviews with the AO GM and management team. Analyse & interpret the AO business results and Financial Statements Develop and maintain a SOX compliant control environment. Prepare & present internal quarterly business reviews. Work with the Buyer and Authorised Requestor teams to ensure robust processes and data integrity Provide appropriate analytics to support the Statutory Reporting processes Provide supplier level profitability analyses Skills & Experience The ideal candidate should possess Strong communication and interpersonal skills with the ability to connect with people Excellent analytical and problem solving skills - a naturally enquiring approach Should be able to deliver in a fast-paced work environment & to strive for excellence Positive energy & attitude with a desire to drive constant improvement & change Ability to cut through ambiguity, to listen, challenge & innovate The successful candidate must be self-motivated, curious & flexible, a self-starter who works well both individually and in teams. The candidate should be a qualified accountant with at least 3 years PQE.

The Apple Finance department based in Cork supports all functions of the Apple business including the European Logistics, Manufacturing and Asia /Pac Operations, European Technical Support, Retail, iTunes and Applestore. All indirect spending must adhere to policies and controls as defined by Apple. The purpose of the Authorised Requestor role is to ensure that proper controls are adhered to within each line of business and to ensure that Apple is receiving value for money for indirect spend. The role will report to the Division Controller and will liaise with Finance, Corporate Procurement and other Divisional stakeholders. Key responsibilities will include placement and processing of indirect spend, which will primarily relate to capital assets. Responsibilities Process purchase requisitions ensuring compliance to Apples P2P policies. Process, control & review Purchase Orders. Promote consolidation of purchases and vendors. Acknowledge delivery of goods and services to the appropriate quantity and quality ordered/expected by business. Promote Apple purchase to pay requirements with vendors for example presence of PO numbers, line reference, timely delivery, eInvoice program. Build strategic map of where (LOB) are spending their money at vendor and division level. Provide analytical support to the Division Finance leadership for budget tracking, accruals & forecasting. Co-ordinate Subject Matter Expert for Purchase to Pay process within LOB. Skills & Experience Primary degree or diploma in business related subject or equivalent. A recently qualified or part qualified accountant. Project experience an advantage. Ability to analyze data and present coherent information and recommendations. Must possess excellent communication, organization, technical & analytical skills. A challenging mindset who is not afraid to question the status quo. SAP experience an advantage. Motivated, flexible, self starter who works well individually and in teams.

Apple is seeking to recruit a Financial Controller for one of its Irish subsidiaries, Apple Operations (AO). The successful candidate will build and manage a team which will be responsible for all of the Financial activities of the division, including the Financial management of capacity expansion programs associated with our OEM supply base in Asia. AO will support this expansion through a number of strategic initiatives including - - Component Buy/Sell activities - Financing arrangements - Equipment arrangement Responsibilities The General Manager will have responsibility for the following primary business functions and the Controller will be required to support the GM in the execution of these functions - Financing (Prepayment) arrangements Define credit criteria; analyze and approve creditworthiness of Supplier; approve security agreements. Monitor credit and review Supplier compliance Equipment arrangements Participate in negotiations on relevant AO deals, as needed, including travel to Supplier locations or Cupertino Contract review and execution Establish processes to track and monitor assets, including periodic physical inspections Coordination of Post-Deal Transactional Matters Manage associated transaction processing (POs, GR/IRs, etc.) Preparing impairment analysis- financial analysis Component Buy/Sell Activity Setting up buy-sell transactions Recoupment against prepayment balances Interacting with Suppliers to establish processes (e.g., EDI interfaces, timing of deliverables, etc) Maintaining intercompany agreements, relationships and accounting Additionally the Controller will be required to - Partner with cross-functional groups to identify & drive efficiencies. Conduct KPI reviews with the AO GM and management team. Analyse & interpret the AO business results and Financial Statements Develop and maintain a SOX compliant control environment. Prepare & present internal quarterly business reviews. Support EMEiA Corporate Tax teams in development of appropriate InterCompany and Transfer Pricing policies Build and develop an effective Finance team to support the evolving AO business Provide appropriate analytics to support the Statutory Reporting processes Manage compliance matters for capital equipment (e.g., property taxes) Skills & Experience The ideal candidate should possess Strong communication and interpersonal skills with the ability to connect with people Excellent analytical and problem solving skills - a naturally enquiring approach Should be able to deliver in a fast-paced work environment & to strive for excellence Positive energy & attitude with a desire to drive constant improvement & change Ability to cut through ambiguity, to listen, challenge & innovate The successful candidate must be self-motivated, curious & flexible, a self-starter who works well both individually and in teams. The candidate should be a qualified accountant with at least 5 years PQE.

The Apple Finance department based in Cork supports all functions of the Apple business including the European Logistics, Manufacturing and Asia /Pac Operations, European Technical Support, Retail, iTunes and Applestore. The successful candidate will be responsible for payables management and preparation/support of related reporting. Candidate will also be responsible for working with cross-functional business partners to ensure this key data is accurately represented in Apples operating results. Requires excellent communication and time management skills. Excel proficiency and the ability to work independently will also be required. Responsibilities Prepare invoices and accounts payable vouchers, ensuring that such transactions are properly supported according to company policy. Prepare routine account analyses and reconciliations. Research and resolve problem invoices. Participate with month-end close and reporting. Interface with vendors and internal partners regarding inquiries. Provide support and guidance to operations personnel as issues arise related to the supply chain or business processes. Participate in system automation and integration projects. Work in conjunction with the WW Product Cost team on an ongoing basis to adhere to processes and timelines. Other ad hoc requests related to the supply chain. Skills & Experience Third level qualification with 2-3 years experience Please apply below with CV and cover letter.

AppleCare Service Order Management (SOM) is responsible for the accurate and efficient processing of service orders. We are seeking a Fraud Investigation Specialist to support our order fraud prevention efforts. The AppleCare fraud prevention team is a high impact team whose goal is to improve the service process experience by mitigating the risk associated with unauthorized order creation. The ideal candidate will have excellent analytical skills, extensive knowledge of best practices for WW order exception management, experience with SAP & AC systems, and familiarity with credit card processing. Critical thinking and self-motivation are an absolute must. Responsibilities Reviews and analyzes complex blocked orders to detect fraudulent orders, determining appropriate next steps Cancels fraudulent orders and serves as a point of contact between cross functional teams and business partners Analyzes, identifies, and communicates trends from exception reporting Builds and compiles case details for Law Enforcement Researches and resolves suspect fraud escalations from various sources, including experience contacting financial institutions and customer card holders Represents Apple with customers and partner organizations Identifies innovative ideas to improve the customer experience Achieves and/or exceeds performance and productivity goals Skills & Experience Solid decision-making, solid problem solving skills and sound judgment Knowledge of fraud processes - Extensive Investigative, Research and Analysis experience Excellent written and verbal communications, experience reporting to senior management Identifies opportunities for operational improvements and suggests improvement strategies Critical thinking and detail oriented Flexibility to work within all hours of operations on a 7-day schedule Team player with leadership qualities SAP GEM, SAP credit card systems, GCRM/iLog, and Excel macro experience Extensive experience in charge back analysis Clear Commerce knowledge and usage Bachelor Degree plus 1 year relevant experience or Associate degree with 3 years relevant SAP experience Please apply below with CV and cover letter.

We are looking to hire a Payroll Specialist with fluent German to look after our DACH region (Germany, Austria, Switzerland). Responsibilities Full responsibility for the input to ADP and to Onlive Systems for monthly payroll of salaried and hourly paid employees across Germany, Austria and Switzerland Ensuring that interfaces from Merlin and Time & Attendance systems have processed correctly and that any failures of the files are corrected and resubmitted in a timely manner Manual upload of employee personal tax and social insurance information to the ADP system Receipt of documentation from German & Swiss employees and filing and maintenance of same for payroll records and for audit purposes Fully responsible for checking of trial and final payroll outputs which includes:- oPayslips, oGross to net reports, oWeekly and monthly costing and deduction reports plus the reconciliation of same. oTransmission of funds by EFT. oIssuing documentation for leavers in a timely fashion. oMonth end reporting and posting of payroll to SAP general ledger. oDealing with queries from employees, Hr, Supervisors, managers and the local government offices. oRecording and reporting of clocking hours and holiday balances. oRetention of all records in a proper manner. oImplementing and maintaining controls over all documentation and processes in line with SOX requirements oProcessing payroll deduction payments i.e. Pension, Union etc., oProcessing payments to third parties etc., oEnsuring that employees are correctly paid 100% of the time Covering for other payroll functions where necessary Tax year end experience. Posting of payroll costs to the SAP Financial system Skills & Experience Must be capable of dealing with high volume and regular changes in volume. Good Organisation Skills. Excellent Communicator. Ability to meet tight deadlines. Excellent team player Fluency in German would be a distinct advantage Experience of German and/or Swiss Payroll processes would be an advantage Educational Requirements Minimum:Leaving Certificate examination (or equivalent) with Maths and Accounting or Business Studies Desired:Qualified Payroll Specialist or Accounting Technician or studying for similar qualification

We are looking to hire a Quality professional for a period of approximately 12 months. The ideal candidate will have a strong Engineering background (both Electronic and Mechanical), have an excellent understanding of Quality Management Systems and will be a superb team player / communicator. Responsibilities Develop and Execute Product Quality plans during process validation tests. Support all aspects of Quality management in a high volume Electronic Manufacturing environment. Drive and Manage Quality metrics with Suppliers and OEMS. Work closely with the Worldwide teams and support Worldwide Quality initiatives. Lead and drive Yield and Quality improvement processes. Be skillful in working with and analyzing Quality data from multiple sources and driving actions. Manage and resolve Quality escalations / holds. Skills & Experience Excellent team player with superb communication skills. Excellent planning, organization and project management skills. Be capable of using Quality tools and techniques such as Six Sigma, 5S, CPK analysis etc. Excellent Electronic and Mechanical Engineering experience. Ability to travel Ability to work with, lead and motivate peers and suppliers. Diploma / Degree in Engineering Third level qualification in Quality management. Min 3 years working in a high-volume manufacturing environment. Please apply below.

The WW Apple Store Sales and Service team is seeking a new E-Commerce Specialist to join the team. At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with YOU! The ideal candidate will have experience working in a fast-paced B2C e-commerce environment. The role of an E-Commerce Specialist is to liase and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Applestore. This involves daily interaction with banks and our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, cheque, loan and lease. Fluency in English (both verbal and written)and in Chinese or Mandarin is an essential requirement for this role. Responsibilities Interaction with banks, financial institutions and credit mangers to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, cheque, loan and leasing. Analysis of incoming Apple Store orders for potential fraud risk and identify Fraud trends involving outbound telephone calls to customers. Follow up and resolve chargeback queries. Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation. Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, problem escalation and resolution. Skills & Experience Qualification in Business/Finance a distinct advantage Strong communication skills, team player, customer focused and maintain a professional attitude Relevant/similar experience and fluency in at least one foreign language is a distinct advantage Ability to work in an information sensitive environment Team player and ability to work in a changing challenging environment. Excellent telephone manner, interpersonal and communication skills Highly motivated and organised with the ability to work to tight deadlines. Ability to use discretion and work on own initiative Very good accuracy and attention to detail As this job is direct relation to order volume flexibility is required and will occasionally involve weekend work. Knowledge of SAP and MS Excel Please apply below.

Overview The World Wide Apple Online Store Sales team is looking for motivated, outgoing and tech savvy individuals who want to offer Apple Computers an unparalleled customer experience over the phone. At Apple, we believe in hard work, fun environment and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage and inspire. By focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you! Responsibilities Learn about Mac and become an expert on Mac product features and related accessories Understand Apples Digital Lifestyle strategy and how Mac fits into this Provide consultative sales solutions to customers based on their needs, following the Apple Online Store Customer Engagement model Understand how to leverage multiple sources of information to stay current on product features and technology changes Understand how to appropriately set the customers expectations after they have placed their order, e.g. what happens next, to ensure a favorable end-to-end purchasing experience Enter new Sales orders into the appropriate system(s) where appropriate Seek to build rapport with customers so that they will actively seek the agent to process their next Apple Store requirement. Achieve sales goals set out on a quarterly basis while providing an excellent customer experience Skills Fluent English Function comfortably in a fast-paced, performance-based call centre environment where calls are monitored, recorded and assessed. Flexible Schedule, ability to work evenings or weekend hours. Customer-focused, detailed-oriented individuals Consultancy and Solutions focussed Comfortable working with ambiguity Has excelled in a customer facing environment Has experience with both Mac and PC Can translate tech speak into everyday, understandable terms. Strong communication skills adaptive communication and active listening Ability to maintain a positive attitude in high-stress/fast-paced work environment Possess a drive for results, demonstrates high degree of drive and determination Adaptive and flexible to changing technologies, process and environments Ability to work and make decisions with minimal supervision Complex problem solving abilities Strong organizational and administration skills Team player Be a self-starter who is motivated and innovative Ability to work effectively with other departments and utilise a team approach to accomplishing goals. Experience Ideal candidate will have experience using Mac, iTunes and iPod 1-2 years proven sales ability Ability to provide a great customer experience Experience with working with cross-functional teams Professional verbal and written communication skills Basic reading, writing and math skills; college degree a distinct advantage Must have a technical aptitude, computer literate and quickly learn new applications