PGi

Description Responsible for providing effective client service for all internal and external clients by demonstrating exceptional customer service skills, utilizing technical expertise and familiarity of company products and procedures.

FUNCTION To acquire new business through a sell-through model that optimizes Partner expertise and resources. The role will work in conjunction with Orange Business Services sales teams to capitalise on existing and potential customers in selling OBS/PGi Partnership Products. The job entails (in conjunction with OBS) both defining and executing the sales strategy with regard to segment, territory and product mix. The position has three primary functions:- Ensures the OBS sales organisation is fully equipped to sell PGi collaboration products working both directly with the sales teams and as a liaison point to PGi Product development, Marketing and Training functions. Collaborate with the Partner sales teams in front facing Customers to demonstrate product applicability and deal framework. Through demonstration of product value combined with strong selling technique, drives concentration on PGi products and ensures sales teams are enthused and determined to develop and close sales opportunities. RESPONSIBILITIES Build strong relationships with Partner sales groups to assist in the development of qualified opportunities Secure demonstrations/meetings with key decision makers Consult with prospects to determine the best solutions for their specific needs and close the sale Achieve sales targets set in consultation with Partner organistion Be expert in all product information, pricing and contract terms. ESSENTIAL EXPERIENCE 3+ years of sales experience in the B2B market with demonstrated success in solution sales such as online publishing/advertising, consulting services, enterprise software etc. Knowledge and experience of working with Orange Business Services is also a plus. Experience in driving sales through a partner sales organisation A proven sales record and experience selling to the corporate market Demonstrated experience developing new business relationships at all levels of organisations; able to work as a hunter to always strive for close as well as nurture and preserve a strong Customer relationship . Strong technical aptitude and a Bachelor's degree in business, marketing, or related field. ESSENTIAL SKILLS Excellent influencer who can work with all organizational levels Strategic thinker Able to work equally well as part of extended Partner and PGi internal teams Ability to converse in a knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers Ability to close sales with the most appropriate sales process Excellent communication & interpersonal skills Excellent leadership skills Demonstrated ability to lead and influence non-reporting sales personnel in the successful achievement of targets Fluency in English and German is a prerequisite Must have the skills to develop relationships quickly with prospect/customers at all levels Must be comfortable working in a fast-paced, quota-driven ever-changing environment Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint. PGI BENEFITS: Were not a one-dimensional place to work. Sometimes were very serious, because we take our business seriously. Sometimes were playful, because we have so much fun with what we do. A few things we consistently are: Customer focused Product innovators Tight-knit teammates Proud to be PGi We offer you: Competitive base salary Attractive commission levels Excellent Incentives Other benefits Career opportunities with a leading Global employer

FUNCTION The person we are seeking will be responsible for selling our audio-and web conferencing solutions, as well as consulting our customers in conferencing solutions. This is an excellent opportunity for an individual who enjoys challenges and is committed to continue to building a career in sales. RESPONSIBILITIES Close new business and build a territory by qualifying opportunities and securing demonstrations/meetings with key decision makers in enterprise companies Consult with prospects to determine the best solutions for their specific needs and close the sale Achieve all individual sales targets set by the company Attend sales meetings, seminars or educational activities to stay up-to-date on the latest trends Keep current with all product information, pricing and contract terms. ESSENTIAL EXPERIENCE 2+ years of direct sales experience in the B2B market with demonstrated success in solution sales such as online publishing/advertising, consulting services, enterprise software etc A proven sales record and experience selling to the corporate market will be a big plus Demonstrated experience developing new business relationships at all levels of enterprise organisations; a true hunter mentality who strives for the close Experience with contract or renewal sales while exceeding sales quotas Strong technical aptitude and a Bachelor's degree in business, marketing, or related field. ESSENTIAL SKILLS Ability to converse in a knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers Ability to close sales with the most appropriate sales process Excellent communication skills Must have the skills to develop relationships quickly, with prospect/customers at all levels Must be comfortable working in a fast-paced, quota-driven ever-changing environment Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint. KEY MEASURES: The key measurements of this role will be:- Achievement of revenue targets Acquisition of Attended Services clients Achievement of activity levels. PGI BENEFITS: Were not a one-dimensional place to work. Sometimes were very serious, because we take our business seriously. Sometimes were playful, because we have so much fun with what we do. A few things we consistently are: Customer focused Product innovators Tight-knit teammates Proud to be PGi We offer you: Competitive base salary Attractive commission levels Excellent Incentives Company Pension & other benefits Career opportunities with a leading Global employer

PRIMARY FUNCTION The Client Project Manager has responsibility for driving commercial growth through ownership of new business roll outs, continuous moderator activation and defined account maintenance activities. The candidate is expected to utilize in-depth knowledge of company products, services, programs and systems to support the successful implementation and development of customer accounts. Key Responsibilities Develop a solid understanding of all supported conferencing products, processes, systems and applications Have a solid understanding of roadmaps for key accounts Own new business roll outs from point of initiation to closure and: ensure prioritization and urgency around most important customer accounts in the pipeline ensure a flawless implementation in order to deliver a positive first impression of PGi drive revenue generation from Day 1 Drive weekly moderator growth: Analyse, report, measure and trend growth on new accounts. Develop initiatives to drive growth on existing accounts based on analysis and interaction with Sales Work with Account Managers to identify training requirements and develop training / adoption plans for clients Deliver consistent effective service adoption programs per clients requirements Account maintenance: Feedback customer data updates to customer care Support Sales on billing queries Own integrity of customer data held in the customer data base Meet Weekly/Monthly KPIs number of customers contacted, number of customers activated, number of customer meetings attended, outbound dials to support up-selling campaigns. Maintain an excellent knowledge of the market we operate in and the offerings of our competitors at all times Recognise how global and economic conditions can be used to support commercial growth Candidate must have the following 1-3 years previous experience in either a direct selling role, customer service or sales support role; Excellent oral and written presentation and communication skills; A strong understanding of conferencing products and services is essential. Education & Qualifications Strong competencies in MS office suite, in particular word, excel and power point Diploma or Degree in Business or other related field is highly desirable Excellent interpersonal and communication skills (written and verbal) Smart, professional appearance Ability to prioritise effectively Excellent organizational skills Ability to properly handle and maintain confidential issues, information and concerns Excellent presentation skills Ability to travel as business needs dictate Strong team work skills Comprehension of basic project management methodologies Ability to acquire expert knowledge of PGi products and services Conflict and problem resolution skills PGI BENEFITS: Were not a one-dimensional place to work. Sometimes were very serious, because we take our business seriously. Sometimes were playful, because we have so much fun with what we do. A few things we consistently are: Customer focused Product innovators Tight-knit teammates Proud to be PGi We offer you: Competitive base salary Attractive commission levels Excellent Incentives Other benefits Career opportunities with a leading Global employer

Specified Purpose Contract 6mths Job Summary:Responsible for utilising in-depth knowledge of company products, services, programs and systems to provide effective customer service and satisfaction for external/internal clients, specifically as pertains to conference call reservations for clients requiring coordination and management of high-level events. This includes supporting the management and growth of an attended portfolio of clients, reporting booking trends and account analysis while continuously managing effective client relationships. Provide accurate, professional, and effective internal and external customer service and communications by scheduling, coordinating, planning and managing conference calls/events for clients; coordinating enhanced services, researching and troubleshooting problems on conference calls/events; answering and addressing clients questions and concerns; communicating and collaborating with internal departments regarding client accounts, conferences, ancillary billing, questions and concerns. Running attended conferences. Proactively contacting clients regarding ongoing issues and future bookings. Portfolio Management and Attended Business development to maintain the existing relationship with the client, so they continue to use PGi as their Solution Provider by managing a portfolio of clients at all levels National & Global, through proactively calling clients to identify their needs and understand who they are as a business, so that we can meet their expectations therefore retain and develop the business. An Event Manager needs to enhance the clients experience by acting as the interface between all teams within PGi have a 360 view of the customers expectations and execute in a timely manner.Recognise opportunities within the account to upsell and increase both the customers experience and PGis, thus increasing revenue and the Event Managers contribution to the attended revenue growth when the opportunity presents itself. Support the successful running of daily Operations as a member of the Event team delivering an operator assisted call or as an EM by briefing operators in advance of key Events to ensure absolute clarity regarding client expectations. Providing immediate client and Account Manager notification in the Event of an issue and following appropriate Escalation path. Qualifications: Leaving Certificate or equivalent Fluency in English and German is essential Computer proficiency with Windows 2000, MS Word, Tesla, MS Excel, Microsoft Outlook, Internet Excellent interpersonal and communication skills (written and verbal) Accurate typing of approx. 30 wpm Problem resolution skills Excellent organizational and prioritization skills Performance meets requirements for competency in position Ability to work well under pressure, multi-task and meet deadlines Ability to work well both independently and in a team environment Ability and flexibility to work overtime and alternate shifts as job needs require. Event Manager must fulfill mentoring objectives Ability and flexibility to perform all other job-related and ad-hoc duties as required PGI BENEFITS Were not a one-dimensional place to work. Sometimes were very serious, because we take our business seriously. Sometimes were playful, because we have so much fun with what we do. A few things we consistently are: Customer focused Product innovators Tight-knit teammates Proud to be PGi We offer you: Competitive salary Company Pension Healthcare & other benefits Career opportunities with a leading Global employer

Premiere Global Services, Inc. is a global provider of communication technologies-based solutions. Our solutions help businesses increase sales, improve productivity and efficiency and enhance customer loyalty and retention by empowering them with new ways to communicate with, market to and service their constituents. With worldwide headquarters in Atlanta, Georgia, we have an established customer base of approximately 60,000 corporate accounts in 19 countries worldwide. We are currently recruiting for a motivated Customer Service Agent with fluency in bothEnglish and fluency in French to work in our European HQ, idyllically setin Clonakilty, West Cork, Ireland. (35 MILES FROM CORK CITY). PURPOSE: Responsible for providing effective client service for all internal and external clients: by demonstrating exceptional customer service skills, utilising technical expertise and familiarity of company products and procedures. RESPONSIBILITIES Ensure that clients receive quality service and requests in an efficient, knowledgeable and timely manner by scheduling conferences, responding to audio and web related queries and running attended conferences Answering or returning internal and external queries with an efficient, knowledgeable, and timely manner Providing real time conference assistance Reporting problems as necessary to minimize impact to clients Researching and resolving client complaints and concerns Ensure that daily systems operations in the department are running smoothly and efficiently by assisting with software and hardware testing; Reporting concerns with bridge functioning to the appropriate personnel Compiling Statistical data for report creation and future use Performing other duties that may be required to enhance customer support or aid the company in achieving its objectives Ensure that clients (internal and external) are continually provided adequate and professional communications by answering calls from sales representatives providing usage information and troubleshooting problems Proactively contacting clients regarding on-going issues. Handling clerical duties relating to the conference calls, performing various CD duplication procedures, SKILLS Fluency inEnglish German or French would be an advantage Minimum of 1 to 2 years Customer Service experience Excellent speaking voice Accurate typing of approx 30 wpm Excellent working knowledge of Microsoft applications essential Excellent interpersonal and communication skills (both written and verbal) Problem resolution skills Accuracy and attention to detail is essential Excellent organizational and prioritization skills Ability to work well both independently and in a team environment Ability to work alternate shifts is a job requirement Ability and flexibility to perform all other job-related and ad-hoc duties as required. PGI BENEFITS Were not a one-dimensional place to work. Sometimes were very serious, because we take our business seriously. Sometimes were playful, because we have so much fun with what we do. A few things we consistently are: Customer focused Product innovators Tight-knit teammates Proud to be PGi We offer you: Competitive salary Company Pension Healthcare & other benefits Career opportunities with a leading Global employer

The Billing Department within PGI is a very dynamic and challenging area. There are three core areas within this department: Operations Projects/Developments Channel Our Operations Leader will lead our Billing Helpdesk and Billing Operation teams with a hands-on approach, regularly engaging with the team and team leads. We are looking for a highly motivated, professional person with strong communication skills, proven track record who is able to drive results and quality. Focused on driving a high activity helpdesk and operations team delivering support, quality, compliance, accurate invoicing and revenue information The successful candidate will manage the performance of services & support to clients (internal and external) and ensure that service levels are achieved. They will ensure that customer expectations are met or exceeded. The successful candidate will be responsible for managing the team performance and developing defined metrics/benchmarks People Responsibilities; Accountable for both development and management of the helpdesk and operations teams and team leads Train, coach and mentor Team Leads and their teams Mature, implement and oversee incentive/recognition programmes Focused on positive work environment, team spirit Lead regular team update / interaction meetings and one to ones with all members of the team Developing targets - measuring and motivating to meet targets with continued quality standards accomplished Manage staff levels and scheduling to provide full cover during required business hours Task/ Responsibilities; Ability to multi-task, prioritize to business/manager needs, coordinate urgent/complicated support issues and communicate on such Escalation point for all requests and incidents from Helpdesk and Operations, Determine root cause, document resolution & communicate internally/externally. Customer facing, able to build rapport and trust with customers especially in situations of issue or difficulty Drive ticket/query/phone/ /escalations Deep Dives ,develop and mature strategies for improvement to grow productivity Develop and implement procedures to provide high quality services both internally and externally Generate and implement creative ideas & methods to improve call resolution Responsible for implementing enhanced reporting structures for early identification of faults to minimize impact on business & customer Develops an effective /workable framework for managing and improving customer support in the Billing team focused on continuous improvement on efficiency and effectiveness Develops Service and Business Level Agreements to set expectations and measure performance. Work with channel and project/development teams to provide support Work closely with manager, daily, weekly updates on all activities, escalations and current events. Contribute to roadmap of future initiatives Knowledge of business change and how to successfully manage this Strong focus on quality procedures and standards Perform all other work related duties and tasks as required Candidate Profile: Minimum of 3-4 years managing a team. Excellent interpersonal skills, Good leader, experience of training staff and leading by example Excellent written and verbal communication skills Experience in planning, estimating, scheduling, costing and managing resources Aware of financial audit compliance & experience in ensuring compliance is met. Experience of actively developing and managing relationships within an organization - an ability to work with colleagues at all levels Highly proactive and energetic and ability to work to tight deadlines Discreet and trustworthy respecting the confidentiality of the role Ability to take both positive and negative feedback on board and work towards making improvements based on this feedback Computer Literate MS Word, Excel, PowerPoint, Internet and Email Great team work spirit that is in support of the company values Dynamic and able to take initiative PGi Benefits: Were not a one-dimensional place to work. Sometimes were very serious, because we take our business seriously. Sometimes were playful, because we have so much fun with what we do. A few things we consistently are: Customer focused Product innovators Tight-knit teammates Proud to be PGi We offer you: Competitive salary plus bonus Healthcare Company Pension & other benefits Career opportunities with a leading Global employer

Contract role (6-9 months) The Billing Administrator will be part of a busy billing team and will assist with customer invoicing, queries, updates and daily input of billing records. The successful candidate will be hardworking, pro-active, motivated, reliable, trustworthy, good with numbers and have excellent attention to detail. Responsibilities: Work within the billing team to produce accurate and timely customer bills Deal with billing queries, updates, amendments and ad hoc requirements Provide billing support service by phone and email General administration of customer rates Update customer/clients billing information Escalate customer queries and billing related issues where necessary Work as part of a team to consistently achieve team targets Perform all other job related tasks as required Candidate Profile: Good time-management skills and the ability to prioritise Fluent German Strong team player with good communication skills, who can interact with other departments Attention to detail Good data entry and processing skills Self starter able to work pro-actively. The ability to follow up issues and bring to a conclusion. Discreet and trustworthy respecting the confidentiality of the role Punctuality and reliability are vital Computer Literate MS Word, Excel, PowerPoint, Internet and Email Relationships: Management Billing team in other regions Billing System Support Team Accounts Receivable Accounts Payable Product & Marketing Team Sales Representatives from all regions Technical Team Customer Services PGi Benefits: Were not a one-dimensional place to work. Sometimes were very serious, because we take our business seriously. Sometimes were playful, because we have so much fun with what we do. A few things we consistently are: Customer focused Product innovators Tight-knit teammates Proud to be PGi We offer you: Competitive salary plus bonus Healthcare Company Pension & other benefits Career opportunities with a leading Global employer

Key Responsibilities Develops and executes product strategy to maximize revenue and profitability by: Managing Clonakilty based product management team Project managing new product introductions / product enhancements & launches Technical Testing of new products for EMEA market Developing user guides / product sheets and other related collateral for the product line relevant to both the indirect and direct markets. Assessing the relevant channel market and specifying product enhancements to provide competitive edge Driving product direction to include identifying new product opportunities and recommending product packaging or elimination/replacement Managing international vendor and / or partner (reseller) relationships Work directly with PGi partners / resellers where required to project manage specific customisations Produce accurate and timely information relevant to the product business for internal and external customers by: Providing technical expertise on an on-going basis for all current and new products. Acting as lead interface and liaison between global product teams and sales and delivery groups (Customer Service, Billing, Tech / Ops, Pricing & Marketing teams) Develop collateral content and work with Marketing to market product features and enhancements through online and print collateral Presenting product roadmap and product updates at internal events and forums and demonstrating new products to external audiences at customer/partner events and tradeshows Provides high-quality and timely sales and customer support by: Acting as product expert / consultant on sales calls with customers and / or resellers Giving product demonstrations as required Training Partners / Resellers and / or Sales as required via the web/phone (in terms of launching new products or developments to them) QUALIFICATIONS & SKILLS: Degree or Diploma Qualification At least 8 years commercial experience and minimum 3 years people management experience Previous product management / technical experience is essential and experience from a software or telecommunications environment would be very beneficial Computer proficiency Windows 2000, MS Word, MS Powerpoint, MS Excel, Microsoft Outlook, MS Project, InDesign, Photoshop or design related competencies an advantage Proven ability in Project management Willingness and enthusiasm to learn about new products and technology Technical Awareness and Ability Additional European languages an advantage Previous experience in a customer / vendor facing role very desirable Experience working and collaborating with international teams Proven ability working within indirect channels / partner offerings ATTRIBUTES: Excellent interpersonal and communication skills (written and verbal) Excellent motivational people management skills Excellent presentation skills with experience and confidence presenting to large audiences Ability to produce high quality and timely deliverables within time constraints Ability to effectively prioritise workload to meet critical deadlines Excellent organisation skills, ability to multi-task Ability to communicate (in a professional and patient manner) with others via email, voicemail, telephone, personal contact Ability to read and interpret documents Proven ability to work on own initiative Thorough & precise approach Team player ability to work with local and internationally based team members, partners and customers Professional, enthusiastic, trustworthy and reliable.

PURPOSE: Work as part of the Network Services team with responsibility for day to day user support and troubleshooting. The role is based in Clonakilty, Co. Cork. There will be a certain amount of overseas travel included for this role and a requirement for on-call duties. MAJOR RESPONSIBILITIES: User Support Utilising your expertise in Microsoft Windows & Office supporting PGi EMEIA users with IT related issues. Provide accurate, professional, and effective support of our IT Systems Troubleshooting technical problems as an escalation point and providing resolutions in a timely manner SKILLS AND EXPERIENCE: 3+ years experience in a professional IT user support/network support role Microsoft Certified Professional Desktop & Laptop hardware experience Windows 7 & Office 2010 knowledge Network Knowledge e.g. TCPIP v4 routing. Excellent interpersonal and communication skills (written and verbal) Problem resolution skills Excellent organizational and prioritization skills Ability to work well under pressure, multi-task and meet deadlines Ability to work well both independently and in a team environment Ability and flexibility to perform all other job-related and ad-hoc duties as required Highly Desirable: Citrix XenApp and Desktop Studio Administration VMWare ESX/vSphere administration Backup Software e.g. Commvault Monitoring Software e.g. Solarwinds Orion Exchange 2010 Additional Skills of Benefit: MCSA or MCSE WSUS SIP Experience Avaya/Nortel Administration Network Qualifications Cisco - CCNA/CCDA or Juniper JNCIA PGI BENEFITS: Were not a one-dimensional place to work. Sometimes were very serious, because we take our business seriously. Sometimes were playful, because we have so much fun with what we do. A few things we consistently are: Customer focused Product innovators Tight-knit teammates Proud to be PGi We offer you: Competitive salary & bonus scheme Company Pension & other benefits Career opportunities with a leading Global employer

To acquire new business through a sell-through model that optimizes Partner expertise and resources. The role will work in conjunction with Orange Business Services sales teams to capitalise on existing and potential customers in selling OBS/PGi Partnership Products. The job entails (in conjunction with OBS) both defining and executing the sales strategy with regard to segment, territory and product mix. The position has three primary functions:- Ensures the OBS sales organisation is fully equipped to sell PGi collaboration products working both directly with the sales teams and as a liaison point to PGi Product development, Marketing and Training functions. Collaborate with the Partner sales teams in front facing Customers to demonstrate product applicability and deal framework. Through demonstration of product value combined with strong selling technique, drives concentration on PGi products and ensures sales teams are enthused and determined to develop and close sales opportunities. RESPONSIBILITIES Build strong relationships with Partner sales groups to assist in the development of qualified opportunities Secure demonstrations/meetings with key decision makers Consult with prospects to determine the best solutions for their specific needs and close the sale Achieve sales targets set in consultation with Partner organistion Be expert in all product information, pricing and contract terms. ESSENTIAL EXPERIENCE 3+ years of sales experience in the B2B market with demonstrated success in solution sales such as online publishing/advertising, consulting services, enterprise software etc. Knowledge and experience of working with Orange Business Services is also a plus. Experience in driving sales through a partner sales organisation A proven sales record and experience selling to the corporate market Demonstrated experience developing new business relationships at all levels of organisations; able to work as a hunter to always strive for close as well as nurture and preserve a strong Customer relationship . Strong technical aptitude and a Bachelor's degree in business, marketing, or related field. ESSENTIAL SKILLS Excellent influencer who can work with all organizational levels Strategic thinker Able to work equally well as part of extended Partner and PGi internal teams Ability to converse in a knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers Ability to close sales with the most appropriate sales process Excellent communication & interpersonal skills Excellent leadership skills Demonstrated ability to lead and influence non-reporting sales personnel in the successful achievement of targets Fluency in English and German is a prerequisite Must have the skills to develop relationships quickly with prospect/customers at all levels Must be comfortable working in a fast-paced, quota-driven ever-changing environment Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint.

The person we are seeking will be responsible for selling our audio-and web conferencing solutions, as well as consulting our customers in conferencing solutions. This is an excellent opportunity for an individual who enjoys challenges and is committed to continue to building a career in sales. RESPONSIBILITIES Close new business and build a territory by qualifying opportunities and securing demonstrations/meetings with key decision makers in enterprise companies Consult with prospects to determine the best solutions for their specific needs and close the sale Achieve all individual sales targets set by the company Attend sales meetings, seminars or educational activities to stay up-to-date on the latest trends Keep current with all product information, pricing and contract terms. ESSENTIAL EXPERIENCE 3+ years of direct sales experience in the B2B market with demonstrated success in solution sales such as online publishing/advertising, consulting services, enterprise software etc A proven sales record and experience selling to the corporate market will be a big plus Demonstrated experience developing new business relationships at all levels of enterprise organisations; a true hunter mentality who strives for the close Experience with contract or renewal sales while exceeding sales quotas Strong technical aptitude and a Bachelor's degree in business, marketing, or related field. ESSENTIAL SKILLS Ability to converse in a knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers Ability to close sales with the most appropriate sales process Excellent communication skills Fluent English and German languages Must have the skills to develop relationships quickly, with prospect/customers at all levels Must be comfortable working in a fast-paced, quota-driven ever-changing environment Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint. KEY MEASURES: The key measurements of this role will be:- Achievement of revenue targets Acquisition of Attended Services clients Achievement of activity levels.

Job Summary:Oversee the management of PGis product portfolio in EMEA, India and Canada. Direct the product management team in the introduction of new product offerings and the continued development of existing product lines for both direct and indirect channels in the EMEA, India and Canada markets. Key Responsibilities Develops and executes product strategy to maximize revenue and profitability by: Managing Clonakilty based product management team Project managing new product introductions / product enhancements & launches Technical Testing of new products for EMEA market Developing user guides / product sheets and other related collateral for the product line relevant to both the indirect and direct markets. Assessing the relevant channel market and specifying product enhancements to provide competitive edge Driving product direction to include identifying new product opportunities and recommending product packaging or elimination/replacement Managing international vendor and / or partner (reseller) relationships Work directly with PGi partners / resellers where required to project manage specific customisations Produce accurate and timely information relevant to the product business for internal and external customers by: Providing technical expertise on an on-going basis for all current and new products. Acting as lead interface and liaison between global product teams and sales and delivery groups (Customer Service, Billing, Tech / Ops, Pricing & Marketing teams) Develop collateral content and work with Marketing to market product features and enhancements through online and print collateral Presenting product roadmap and product updates at internal events and forums and demonstrating new products to external audiences at customer/partner events and tradeshows Provides high-quality and timely sales and customer support by: Acting as product expert / consultant on sales calls with customers and / or resellers Giving product demonstrations as required Training Partners / Resellers and / or Sales as required via the web/phone (in terms of launching new products or developments to them) QUALIFICATIONS & SKILLS: Degree or Diploma Qualification At least 8 years commercial experience and minimum 3 years people management experience Previous product management / technical experience is essential and experience from a software or telecommunications environment would be very beneficial Computer proficiency Windows 2000, MS Word, MS Powerpoint, MS Excel, Microsoft Outlook, MS Project, InDesign, Photoshop or design related competencies an advantage Proven ability in Project management Willingness and enthusiasm to learn about new products and technology Technical Awareness and Ability Additional European languages an advantage Previous experience in a customer / vendor facing role very desirable Experience working and collaborating with international teams Proven ability working within indirect channels / partner offerings ATTRIBUTES: Excellent interpersonal and communication skills (written and verbal) Excellent motivational people management skills Excellent presentation skills with experience and confidence presenting to large audiences Ability to produce high quality and timely deliverables within time constraints Ability to effectively prioritise workload to meet critical deadlines Excellent organisation skills, ability to multi-task Ability to communicate (in a professional and patient manner) with others via email, voicemail, telephone, personal contact Ability to read and interpret documents Proven ability to work on own initiative Thorough & precise approach Team player ability to work with local and internationally based team members, partners and customers Professional, enthusiastic, trustworthy and reliable.

The person we are seeking will be responsible for selling our audio-and web conferencing solutions, as well as consulting our customers in conferencing solutions. This is an excellent opportunity for an individual who enjoys challenges and is committed to continue to building a career in sales. RESPONSIBILITIES Close new business and build a territory by qualifying opportunities and securing demonstrations/meetings with key decision makers in enterprise companies Consult with prospects to determine the best solutions for their specific needs and close the sale Achieve all individual sales targets set by the company Attend sales meetings, seminars or educational activities to stay up-to-date on the latest trends Keep current with all product information, pricing and contract terms. ESSENTIAL EXPERIENCE 5+ years of direct sales experience in the B2B market with demonstrated success in solution sales such as online publishing/advertising, consulting services, enterprise software etc A proven sales record and experience selling to the corporate market will be a big plus Demonstrated experience developing new business relationships at all levels of enterprise organisations; a true hunter mentality who strives for the close Experience with contract or renewal sales while exceeding sales quotas Strong technical aptitude and a Bachelor's degree in business, marketing, or related field. ESSENTIAL SKILLS Ability to converse in a knowledgeable manner on various industry topics and Internet technologies in order to sell opportunities to prospective customers Ability to close sales with the most appropriate sales process Excellent communication skills Must have the skills to develop relationships quickly, with prospect/customers at all levels Must be comfortable working in a fast-paced, quota-driven ever-changing environment Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint. KEY MEASURES: The key measurements of this role will be:- Achievement of revenue targets Acquisition of Attended Services clients Achievement of activity levels.

Description The primary responsibility in the role of the Project Manager is the management of and assistance for a specific client and /or business unit driven projects for PGIs EMEA or Global entities. This role is to provide project management expertise and to lead or co-lead on cross-functional projects across the customers functional personnel, internal PGI EMEA region and where required, global PGI functions also. Essential Duties and Responsibilities Plan and drive strategic process and project delivery across all business units. Tactically manage key projects i.e. production of RFQs /RFPs Analyses / research exercises, implementation projects for products, systems, processes and procedures roll-outs and all other projects as assigned Deliver pan-European training on systems, processes and procedures as required Responsible for the production of internal reports i.e. to exec management Manage schedules to include scope, priorities, constraints, cross-departmental communications, resources and final delivery. Guide business units with regard to project requirements and propose alternative solutions as appropriate leveraging existing systems, processes and technologies. Regularly deliver to the Management team a snapshot / report on existing internal projects and new functional product rollouts. Ensure the compliance of projects standards and strategy and analyze the impact of each project on existing operational systems. Adhering to acceptable service delivery metrics Provide leadership and direction to project team members Manage project resources, regularly overseeing and managing the effective completion of assigned project tasks Manage towards on-time, on-budget completion of project milestones Manage overall quality within the project, co-ordinates quality reviews Involve, communicate to and manage expectations Proactively manage issues and risks within the project, actively participating in prioritising and mitigating them Control project scope Liaise with other project managers, department leads and country leads as required, to resolve issues, and ensure an integrated solution across the projects Give direction, facilitate and review project deliverables for standards, consistency, and quality Facilitate the development of the different project activities: business case, identification of project resources required, business/ technical requirements, process/solution design and development, implementation plan, pilot and roll-out Responsible for supporting a productive team environment within the project and effectively motivating the project team members Perform all other work related duties and tasks as required. Availability / Skills /Qualifications: Fluent English and German languages are essential for this role Available to commence employment as soon as possible. Based in or available to re-locate to Bonn, Germany Self-starter. Must be able to work proactively and independently and with little direction. Business oriented academic or work background Background of having worked as Project Manager at Network Infrastructure Provider or other system or service provider ideally having worked with DTAG or other (mobile) network operator Excellent organizational and decision-making, problem solving and negotiation skills. Ability to effectively priorities workload to meet critical deadlines Ability to succinctly define problems and create solutions effectively and efficiently Ability to produce high quality and timely deliverables within time constraints Strong data collection and analysis skills (understand the data, organize it, and draw logical conclusions) Ability to properly handle and maintain confidential issues, information, and concerns Strongly customer focused. Able to act as the catalyst/facilitator between development and Business. Solid proactive communication skills. Able to speak effectively, to listen to others and to synthesize presentations to the target audience. Dynamic and able to take initiative Great team work spirit that is in support of the company values. Sound understanding of telephony, Internet technology, e-business tools and architectures, database management, client/server and middleware based Working knowledge of project management techniques and tools. E.g. MS Project, etc. Experience with internal processes at network operators gained in customer projects

PGi Premiere Global Services, Inc. is a global provider of communication technologies-based solutions that automate, simplify and improve communication-centric business processes. Our solutions help businesses increase sales, improve productivity and efficiency and enhance customer loyalty and retention by empowering them with new ways to communicate with market to and service their constituents. We offer a full suite of powerful web, audio, video and event conferencing solutions tailored to fit businesses. With worldwide headquarters in Atlanta, Georgia, we have an established customer base of approximately 60,000 corporate accounts in 24 countries worldwide. Responsibilities Account Management of a portfolio of PGis larger customers, many of which many be EMEA or global customers. Regional lead on team working closely with EMEA management, account teams in North America and APAC Meet & exceed revenue targets as set by the company. Building high level strategic relationships with key users and decision makers with the aim to secure and increase revenue through growth and new business Identify and exploit further growth opportunities within those client accounts (e.g. new moderators, products, services, applications, locations). Maintain high activity levels at all times. Ensuring that once all revenue opportunities have been realized in the agreed timescales that accounts are dealt with in a professional and timely manner. Maintain an expert knowledge of PGi products and services, key applications, the Market we operate in, our competitors and their offerings at all times. Account planning and opportunity/pipeline management via defined methods. Submitting timely and accurate sales reporting. KEY MEASURES: The key measurements of this role will be:- Achievement of monthly, quarterly and annual revenue targets Achievement of additional incentive-driven sales opportunities (Cross-selling, contract signing, committed revenue agreements etc.) Achievement of PGis KPI activity levels Efficiency of pipeline forecasting and regular required administration. SKILLS AND EXPERIENCE: Minimum 5 years successful sales experience within a similar industry or sales structure Solutions sales experience / Consultative sales approach Organisational sensitivity combined with the ability to influence people to achieve results Professional Sales Presentation experience to all levels Proven account management skills Successful sales track record International Sales experience confident dealing with different cultures Excellent communication skills at all levels Excellent negotiating skills Excellent telephone skills High quality business reporting and proposal writing skills Proven team player, working with internal support staff to provide solutions Good PC and internet knowledge Fluent in German with excellent English Proven track record Willingness to travel BEHAVIOURAL CRITERIA/COMPETENCIES: High sales and business awareness Proactive approach, highly enthusiastic Confident and capable of working with senior level clients Excellent communication and influencing skills Goal, activity and action orientated Team Player Good organisational skills Decisiveness Adaptable to change Good attention to detail Ability to prioritise Committed to organisation Ability to work well under pressure Excellent follow up skills Assertive and forceful without being aggressive or pushy Empathy ability to tune into client, very good questioning skills. Perform all other job related tasks as required PGi offer an excellent remuneration package. In addition we offer competitive benefits package. For consideration, please forward applications immediately.

Full term position Key Responsibilities Working within the Product management team to determine and execute product strategy to maximize revenue and profitability by assisting in: Project managing new product introductions / product enhancements & Launches Technical testing of new products for EMEA market Developing user guides / product sheets and other related collateral for the product line relevant to both the indirect and direct markets. Assessing the relevant channel market and specifying product enhancements to provide competitive and financial edge Driving product direction to include identifying new product opportunities and recommending product packaging or elimination/replacement Managing international vendor and / or partner (reseller) relationships Working directly with PGI partners / resellers where required to project manage specific customisations Working with the Product management team to produce accurate and timely information relevant to the product business for internal and external customers by: Providing technical expertise on an on-going basis for all current and new products. Acting as liaison between sales and delivery groups (Customer Service, Billing, Tech / Ops, Pricing & Marketing teams) Develop collateral content and work with Marketing to market product features and enhancements through online and print collateral Participating in Trade Shows to represent products as required Provides high-quality and timely sales and customer support by: Acting as product expert / consultant on Sales calls with customers and / or resellers Giving demonstrations as required Training Partners / Resellers and / or Sales as required via the web/phone (in terms of launching new products or developments to them) QUALIFICATIONS & SKILLS: GERMAN language essential Degree or Diploma Qualification in software/engineering related fields At least 2 years Commercial experience Computer proficiency Windows XP/win7, MS Word, MS Excel, Microsoft Outlook, MS Powerpoint is essential Computer awareness in MS Project, Sharepoint or similar PM tools History within Project management Willingness and enthusiasm to learn about new products and technology Strong technical awareness and ability Previous history within project management, product management is very desirable Previous experience in a customer / vendor facing role highly desirable ATTRIBUTES: Excellent interpersonal and communication skills (written and verbal) Ability to produce high quality and timely deliverables within time constraints Ability to effectively prioritize workload to meet critical deadlines Excellent organization skills, ability to multi-task Ability to communicate (in a professional and patient manner) with others via email, voicemail, telephone, personal contact Ability to read and interpret documents Proven ability to work on own initiative Thorough & precise approach Team player ability to work with local and internationally based team members, partners and customers Professional, enthusiastic, trustworthy and reliable

This role is to assist PGi clients with telephone and email technical support queries in relation to all PGi web products and solutions. This includes web conferencing and audio conferencing, monitoring system stability, resolution of issues, and accurately documenting all calls and issues reported in the ticket database. This role supports our customer service team members by enabling calls to be escalated to Tier 2 technical support following initial troubleshooting, administration assistance for web provisioning. The Web Technical Support Representative must also have ability to provide technical training on all web products as well as perform support after hours on call. Key Responsibilities Provide support for our web based collaboration products by: First line support to customers experiencing web technical issues. Respond to telephone calls and e-mail queries, assess customer Tier 2 web technical support needs and resolve in a timely manner. Ability to analyze and solve technical problems by using problem-solving skill to maximize first time resolution rate. Ability to recognize need to escalate issue and to escalate to the correct level. Work with development engineers to identify issues. QA and UAT assists of product updates, testing, and new releases of the Premiere Web Conferencing products and solutions. Create, test and document audio and web recordings (archives) using raw audio files and web sync tool. Create, maintain, and update web product troubleshooting documentation for Tier1 and Tier2 Premiere Web Product support. QUALIFICATIONS & SKILLS: Desirable : Degree/Certificate or Diploma in Computing/MCSE(Microsoft certification)/Cisco certification One to two years experience in a technical support or remote desktop support role highly desirable Second level experience also desirable Willingness and enthusiasm to learn about new products and technology Proven technical awareness and ability Key Technologies Extensive knowledge of Windows Operating Systems, Internet connectivity, and a demonstrated knowledge of networking and PC hardware configuration. Extensive knowledge of browser configuration of Microsoft Internet Explorer, Firefox and others. Understanding of server architecture, network security, proxy servers and firewall configuration. Microsoft Windows - An in dept knowledge of current Windows versions is required Proficiency with Microsoft Office software. ATTRIBUTES: Excellent customer focus and telephone manner: Provides superior customer service resulting in a high-level of customer satisfaction. Superior verbal, written, and interpersonal communication skills for speaking with customers and for composing internal and external emails as well as updating ticket logs are necessary. Demonstrated communication, customer service, time management, conflict resolution, and problem determination/resolution skills are necessary. Effectively communicates with both technical and non-technical personnel. Excellent Phone Skills: ability to convey professionalism and confidence. Attention to detail and the ability to multi-task in a fast paced, customer-oriented technical environment Ability to work well under pressure Excellent interpersonal and communication skills (written and verbal). Ability to communicate (in a professional and patient manner) with others via email, voicemail, telephone, personal contact Proven ability to work on own initiative Excellent team player Reliable & dependable Proven leadership skills desirable Experienced in delivering training sessions Must be adaptable and flexible Fluent in French, plus English DESIRABLE: Experience as a trainer and writing training material desirable Experience of Adobe Connect, WebEx, Microsoft Live Meeting Knowledge of Flash based applications Experience with audio conversion and encoding software desirable. PGI BENEFITS Were not a one-dimensional place to work. Sometimes were very serious, because we take our business seriously. Sometimes were playful, because we have so much fun with what we do. A few things we consistently are: Customer focused Product innovators Tight-knit teammates Proud to be PGi We offer you: Competitive salary Company pension Healthcare & other benefits Career opportunities with a leading Global employer